What you can do about a penalty charge notice (PCN)
We cannot discuss a PCN in person, on the phone or on social media. You can find out how to challenge or appeal a PCN. Please send enquiries to us in writing so we have a record of all correspondence. We will also keep a record of the reasons behind the decisions we make.
Please note that if you challenge a PCN we have to follow a legal process. This is why we can only consider your comments if you send them to us in writing.
Photographs or closed circuit television (CCTV) footage might be available for your case, but there is no legal requirement to have photographs related to your case.
You can look at photographs taken by the Civil Enforcement Officer (CEO) or CCTV before you decide if you want to pay or challenge the PCN.
- find out how to challenge or appeal a PCN and look at the photographs 24 hours after we have issued the PCN
- look at the CCTV footage for Bus Lane or CCTV PCNs
If Reventus contacts you, please do not ignore it. You must phone the company using the telephone number on the letter.
If you receive a PCN because of Covid-19 or you're struggling to pay a PCN because of the impact of the pandemic, please explain your circumstances in your challenge.
Find your PCN number
You'll need to:
- fill in your contact details
- select 'Penalty Charge Notices' from the dropdown list
- fill in the relevant information fields
- start the text in the message box with 'PCN number query'
Cost of a PCN and contravention codes
The cost of a PCN is set by the Department for Transport.
There are lower and higher contraventions because some contraventions are more serious than others.
Find out more about what each contravention code means and whether it's a higher or lower contravention on the PATROL website.
|Level of charge||Amount of charge||Discount charge if paid within 14 days from the date the notice is issued|
|Bus lane or bus gate||£60||£30|
Zero tolerance statement about abusive or aggressive behaviour towards CEOs
CEOs have a difficult but important job. They make sure the highway is clear and safe for all users. We appreciate nobody wants a PCN, but it's important that staff are treated with courtesy and respect.
At Brighton & Hove City Council, inappropriate, aggressive or violent behaviour towards staff is not tolerated under any circumstances.
We record all instances of abuse and we may report them to the police.
In February 2020 a Brighton resident was convicted of a public order offence for swearing and abusive behaviour toward an officer. They had to pay a substantial fine.
The officers carry out a vital role to support our residents. We have a duty of care to maintain enforcement of yellow lines, zig zags, disabled bays and keeping the traffic flow moving. We'll always be open and transparent and firm but fair so that we can tackle congestion, which is one of our residents’ top concerns.
As well as enforcing parking restrictions, CEOs provide a uniformed presence on the streets. They give advice on parking and help the public with enquiries.
We understand that parking is an emotive subject, however, we feel sure that you will understand that unacceptable behaviour is not the solution.
If you've been issued with a fine, that you don't think is fair, you can follow our appeal process.
Can a CEO cancel a PCN after it’s been issued
If you're given a PCN which you think is unfair, you can challenge it by following the advice on the back of the notice. CEOs cannot cancel a ticket after they've issued it.
Do CEOs get paid commission?
No. Local authority CEOs don’t have targets.
The British Parking Association code of practice states:
'Effective from 2 January 2018, the practice of offering financial incentives relating to the quantity of parking charge notices in new and existing employee contracts is prohibited'.