Your council tax

Your council tax pays for essential services to be delivered to all residents in the city, so it is really important that you continue to pay if you can.

Council Tax collection

  • if we notice households falling into arrears, we will write to them setting out the support available 
  • we are restarting action taken through the magistrate’s courts if council tax owed is not paid. However, we want residents impacted by COVID 19 to contact us and get the support they are entitled to before we have to take legal action to recover unpaid tax.
  • we may be able to agree to special payment plans where council tax is due for 2021/22 - contact us for more information
  • ·if you are struggling financially, we can offer advice and assistance.

However, if your circumstances haven’t changed, it’s really important that you continue to pay.

About council tax reductions

Because of COVID-19 I have applied for Universal Credit. Does this mean I will get my council tax paid automatically?

If you ticked “yes” on your Universal Credit claim for Council Tax Reduction, the DWP will tell us, and we will then give you Council Tax Reduction and send you a new bill. The amount of reduction you receive depends on how much Universal Credit you receive, but you will still have to pay some of your bill even if you get a reduction.

I have not claimed Universal Credit but my income has gone down. Can I claim a council tax reduction?

Council tax reduction is for low incomes, not just Universal Credit, so you may be able to claim a reduction. Check your eligibility and make a claim.

You can also use the government’s benefit calculator to find out if you’re entitled to any further help.

Information about financial support for residents, including reduced council tax

You can request help for yourself or someone else here on our website.

If I am waiting to hear about a council tax reduction claim or a change I’ve requested, what should I do about payment?

We would advise you to make a sensible decision regarding what you can afford to pay in the interim.

If I try and contact you will I get a response?

Like many public services, we are currently providing a limited service. However, we are working on ways of improving our response.

Please be patient when trying to contact us by phone or e-mail.

This web page will updated regularly to give residents the latest information.