Declined card payments

We are experiencing an increase in declined direct card payments on the council payment platform eStore.

We are experiencing an increase in declined card payments on the council payment platform eStore. 

This issue is impacting a wide range of services including, but not limited to:

  • Council Tax
  • business rates
  • housing rents
  • parking permits

If you are paying for Council Tax, Business Rates, Housing Rents or CCT Invoices we advise that you use our automated phone service by calling:

01273 291 908

Some services are able to take payments over the phone as well. You can use our contact A to Z to find the phone number for the service you need.

If you have a PayPal account you can also use that to pay (using your registered credit or debit card) on the eStore for a council service.

We apologise for any inconvenience this issue is causing.