Visit us in person

Customer Service Centres

You can access a range of council services at our customer service centres in Brighton & Hove. 

At our Customer Service Centres, you can:

• use the self-service computers to access services online
• use the phones to speak to a relevant member of staff
• scan documents (if you don’t have a smartphone to take a picture of the document to send to us)

Customer Service Advisors

Our Customer Service Advisors can:

• provide signposting and basic support in accessing online services
• arrange support from relevant services - when the need is urgent, for example where someone is going to be made homeless that day 

If we cannot help with your enquiry on the day, we'll offer you a phone call back service where the relevant service will aim to deal with your enquiry over the phone or make you a face-to-face appointment.

Our customer service centres do not:

• provide you with a face-to-face appointment with a specific team such as Parking or Council Tax – individual services will arrange these directly with you if your query cannot be dealt with online or over the phone
• sell parking permits or arrange collection of parking permits
• take payment for services such as parking fines or Council Tax