About the strategy
This Customer Experience Strategy has been created, based on engagement with customers, staff and councillors, to improve customer experience across the organisation which in turn will improve customer satisfaction with our council.
Our customers include everyone who lives, works, visits or does business in Brighton & Hove. Customers include those who need to interact with the council as well as those the council has to interact with, such as where we have a duty of care.
We have created this strategy to:
- ensure a shared understanding of what a good customer experience feels like
- plan the actions needed to achieve good customer experience, learning from best practice both internally and externally
- embed a consistently good standard of service delivery with resilience and efficiency, in a fair and inclusive way
Read the strategy
Go to the Customer Experience Strategy.
For more information, send an email to customerfeedback@brighton-hove.gov.uk.