How we deliver customer services

Planning Register and Bin collections

Our customer promise to you

Our customer promise to residents and businesses in Brighton & Hove.

Our customer offer - contacting council services

Find out how to contact the council online, by phone or face to face and how to use our online services if you don’t have access to the internet.

Managing unreasonable customer behaviour policy

Read our policy on how we manage unreasonable behaviour policy.

Customer Experience Strategy

Find out what the strategy is about and how to view it.

Customer Insight report

This report brings together the information collected about the customer experience of people using our services in the last year.

Build your digital skills

Get help using a computer or another digital device and improve your online skills.

Feedback about council services

How to make a complaint

How to report a problem and who to contact if you have a complaint about a council service.

Send us a compliment about a council service

Use this form to send us positive feedback about a council service