How we deliver customer services

Our customer promise to residents and businesses in Brighton & Hove.

Find out how to contact the council online, by phone or face to face and how to use our online services if you don’t have access to the internet.

Read our policy on how we manage unreasonable behaviour policy.

Find out what the strategy is about and how to view it.

This report brings together the information collected about the customer experience of people using our services in the last year.

Get help using a computer or another digital device and improve your online skills.

How to report a problem and who to contact if you have a complaint about a council service.

Use this form to send us positive feedback about a council service