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Services

  • Services
    • About this website
    • Adult Social Care
    • Benefits and financial advice
    • Business and Trade
    • Children and learning
    • Council Tax
    • Environment
    • Health
    • Housing
    • Jobs
    • Leisure and libraries
    • Life events and communities
    • Parking
    • Planning
    • Rubbish, recycling and streets
    • Travel and road safety
  • Your council
  • News
  • Form finder
  • MyAccount

Council telephone systems

We are moving to a new telephone system. This may cause some initial issues and disruption to calls while it is being set up. If you have any issues, you may wish to call back at another time. We appreciate your patience whilst the new system is implemented and apologise for any disruption that you may experience. 

Breadcrumb

  1. Home
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  3. How we deliver customer services
  • Council and democracy

    • Councillors and committees

      • Your councillors and local politicians
      • Council and committee meetings
      • Get involved in council decisions
      • The Mayor
      • Be a Councillor
    • How we deliver customer services

      • Our customer promise to you
      • Our customer offer - contacting council services
      • Managing unreasonable customer behaviour policy
      • Customer Experience Strategy
      • Customer Insight report
      • Build your digital skills
      • How to make a complaint
      • Send us a compliment about a council service
    • Feedback about council services

      • Send us a compliment about a council service
      • How to make a complaint
    • Voting and elections

      • Register to vote
      • The Electoral Register
      • Postal voting
      • Proxy voting
      • The annual canvass
      • Electoral service privacy notice
      • Upcoming elections
      • Voter ID at polling stations
      • Accessible voting
      • Election dates and results
      • Review of Polling Districts and Polling Places
      • Proposals for new Parliamentary Constituency boundaries
      • Brighton & Hove’s Electoral Boundary Review
    • Brighton & Hove City Council plan for 2023 to 2027

      • Our plan 2023 to 2027
      • Corporate Leadership Plan
      • Find out who's who
    • Equality

      • Equality Act
      • About you - equalities monitoring by the council
      • Our equality and inclusion policy statement and strategy
      • Being a fair and inclusive council
      • Becoming an anti-racist city
      • Equality impact assessments
      • Gender diversity in Brighton & Hove
      • Employee networks
      • British Sign Language Charter
      • Workforce Race Equality Standards Action Plan July 2022 (WRES)
      • Becoming an accessible city
    • Census

      • Census 2021
    • Modern Slavery Statements

      • Modern Slavery Statement 2023 to 2024
      • Modern Slavery Statement 2022 / 2023
      • Modern Slavery Statement 2021 / 2022

How we deliver customer services

Our approach to delivering customer services and improving the customer experience.

Our customer promise to you

Our customer promise to residents and businesses in Brighton & Hove.

Our customer offer - contacting council services
Find out how to contact the council online, by phone or face to face and how to use our online services if you don’t have access to the internet.
Managing unreasonable customer behaviour policy
Read our policy on how we manage unreasonable behaviour policy.
Customer Experience Strategy

Find out what the strategy is about and how to view it.

Customer Insight report

This report brings together the information collected about the customer experience of people using our services in the last year.

Build your digital skills
Get help using a computer or another digital device and improve your online skills.

Feedback about council services

How to make a complaint

How to report a problem and who to contact if you have a complaint about a council service.

Send us a compliment about a council service
Use this form to send us positive feedback about a council service

Find out more

  • About this website
  • Accessibility statement
  • Privacy and data
  • Cookies
  • Languages
  • Modern Slavery Statement

Contact

  • Contact Us
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