Adoption South East

Learn how to share compliments and feedback about Adoption South East, as well as how to make a complaint if you're unhappy.

Adoption South East is a Regional Adoption Agency uniting the adoption services of Brighton and Hove City Council, East Sussex County Council, Surrey County Council and West Sussex County Council.

We're working together to provide adoption services across our region, combining our years of experience and expertise and bringing a fresh approach to finding families for children and helping those families to thrive.

Compliments

To tell us what we've done well, send an email to complaintsandfeedback@adoptionsoutheast.org.uk.

We'll share this with the person concerned and their manager.

Feedback

To give us general feedback send an email to complaintsandfeedback@adoptionsoutheast.org.uk.

Complaints

In most cases to make a complaint you must have:

  • parental responsibility for the child involved
  • no ongoing proceedings relating to the complaint
  • waited no longer than 12 months to complain
  • completed any relevant appeals process

If any of the above apply you can still give us your feedback by sending an email to complaintsandfeedback@adoptionsoutheast.org.uk.

How to complain

If something has gone wrong, talk to the person you've been dealing with or their manager. Explain what went wrong and how they can fix it. Be clear about what you want and how the team can help you.

Once you have tried the above, if things still aren't right, send an email to complaintsandfeedback@adoptionsoutheast.org.uk to make a complaint about Adoption South East.

We'll validate your complaint and then take the details. Make sure you are clear about what went wrong and what you would like us to do to put things right.

If necessary, we'll set out our understanding of your concerns and ask you to confirm that we've got it right. We'll also ask you to tell us what outcome you're hoping for.

If we can't sort things out straight away, we'll aim to give you a full response within 20 working days. If it takes longer, we'll tell you and explain why.

If you're not happy with the response, let your complaints officer know. They'll tell you what you can do next or confirm you've reached the end of the complaints process.