The Customer Insight report brings together the information collected about the customer experience of people using Brighton & Hove City Council services in the last year.
The report shows what we currently know about our services so that we can continue to understand our customers better. It also help us learn and grow consistently from the feedback we receive and ensures we collate and use feedback in a consistent way across the organisation.
Read our Customer Insight Report for 2021 to 2022.
The report is published annually and aims to improve year on year in both coverage of services and data quality.