We are working hard to keep essential council services operating during the pandemic. Many face to face services are currently suspended, however you can contact services by phone, email and via the website.
Coronavirus: Updates and information on services and facilities affected
On this page you will find information on services and facilities affected by the coronavirus (Covdi-19) pandemic, including any changes to services, operating hours and how to best contact us.
We will add to this page when we have more information from services.
All our Bereavement Services are open.
Health and Wellbeing
All face to face Active for Life sessions, including Healthwalks are suspended until further notice.
Support for people to get and stay active is still being provided through:
- a weekly programme of virtual adult exercise classes - hosted on Zoom
- 121 support from a Health Trainer - by phone or online support
- Healthwalks Winter Walking Challenge
- Online information and resources to stay active, including our You Tube Channel
Other services provided by the team, including weight management and stop smoking support and Health Trainers are available remotely online or over the phone.
If you would like to talk to someone you can register online or call us on 01273 294 589.
We also accept referrals from professionals.
Help for rough sleepers
We are providing accommodation for rough sleepers in the city during the COVID-19 pandemic, working with our Street Outreach Service and community partners. It is taking time to find enough accommodation for all in need. We are prioritising people based on the most urgent situations first and then reaching wider.
How you can help
If you meet someone who is rough sleeping and in need of accommodation, please share the details with Street Link so the information can be passed on to outreach workers.
Please do NOT direct people to come to the council’s Customer Service Centre as these are currently closed.
If you meet someone rough sleeping who is symptomatic and in need of immediate accommodation we need to know right away. Please call 01273 294 400 (between 9am and 5pm, Monday to Friday) and ask to be put through to the duty manager, or call 01273 294 400 or 01273 295 555 (between 5pm and 9am and on weekends) with a request to speak with the duty Homeless Persons Officer.
Help for council tenants
If you are having trouble paying your rent, it is important to contact us as soon as possible. We can support you to access benefits that you are entitled to.
Repairs work is continuing through the new national restrictions. We were already facing a significant backlog due to the first national lockdown and we are currently prioritising work around safety issues, that has a significant impact on residents or is likely to cause further damage to properties.
We’re recruiting more staff to help us catch up. It’s likely to be a few months before we’re back on track, so please bear with us.
If your repair is not an emergency, please use our online repairs reporting form.
Our repairs helpdesk is now taking calls from 8am to 5pm Monday to Friday and we are gradually returning to a complete repairs service.
Private Rented Help
If you are having trouble paying your rent for a private housing, we can support you to access housing benefits that you are entitled to.
If you are unemployed or on a low income you may also be able to claim other benefits, such as a Council Tax Reduction.
If you are at risk of becoming homeless our advisors can help you early on to stop any problems that could make you lose your home.
Leisure and attractions
The Brighton Centre remains closed from 5 November to 2 December 2020. Find information about future events.
The seafront team are still operating a response service for the public visiting the promenade and beaches. The seafront office is only open by appointment.
In an emergency the public should call 999 and ask for the coastguard if it is sea related, or ambulance service if it is a medical incident on the promenade or beach. This call can be followed up with one to the Seafront Office 01273 292716
Our daily 6am patrol is also running along the 8 miles of our coastline.
The basketball court, volleyball court and petanque court are closed from 5 November to 2 December 2020.
For general enquires call 01273 292716.
Parks and playgrounds
All public parks, gardens, allotments and playgrounds are open except for any sports facilities within a park or playgrounds awaiting repairs.
Please make sure you follow national guidelines to keep safe when visiting these spaces
Leisure Centres & sports facilities
All leisure centres in Brighton & Hove are closed from 5 November to 2 December 2020.
The following outdoor sports and leisure facilities are closed from 5 November to 2 December:
- Hove Lagoon outdoor gym
- Hove Lagoon skatepark
- Seafront basketball court
- Beach volleyball court
- Connor’s Court multi-use games area, Rottingdean
- Sports facilities in parks, i.e. tennis and basketball courts, football pitches, skate parks, bowling greens
Most public libraries in the city are reopening for the lead up to Christmas, from Wednesday 2 December.
All services that were available before November will be available again, including limited browsing and borrowing in libraries, free access to PCs, and Order and Collect services.
New and extended services will be introduced from 7 December including Order and Collect from more libraries and a limited number of Bookable Tables in some libraries.
- email: email@example.com
- phone: 01273 290 800
Customer Service Centres and Civic Receptions
- Brighton & Hove Customer service centres are closed
- Hove Town Hall civic reception is closed
- Brighton Town Hall civic reception is only open for permitted registration appointments.
- Lavender St reception is not open for Housing enquiries
- Portslade Town Hall is not open for Housing enquiries
Our switchboard is operating, but there may be longer waits to speak to someone, due to increased demand.
Enforcement of parking restrictions will still be in place throughout the period 5 November to 2 December 2020.
Hove Customer Service parking information centre remains closed. Apply for permits and find information about other parking services.
Demand for our service has increased during the pandemic and we are working hard to reduce the backlog. We apologise to our customers for the difficulties this has caused.
If you have applied for a new resident parking permit you can expect to receive this 7 days from the date your request was submitted.
If you have applied for a permit renewal, you can expect to receive this 7 days from the date your request was submitted.
Blue Badge mobility assessments will not be held in person for the period 5 November to 2 December 2020.
All public toilets remain open.
Birth and death registrations are still available.
Find out more information and book appointments.
Rubbish, recycling & streets
The issuing of Flyering licences is suspended from 5th November to 2nd December.
All planned events have been postponed, unless they are single people or the same household doing things on their own as part of their exercise.
Disposing of large and electrical household items
Our Bulky Waste service is operating as normal; however, we are only able to collect items from outside your property and not from within.
You can find out more information.
We do not expect any significant disruption for the following services:
- garden waste
- trade waste
- bin and box deliveries
Our street cleaning service is continuing as normal. You can report a problem that needs cleaning, let us know about dumped items and graffiti.
The service is in operation.
Fixed Penalty Notices will be issued by post for the period 5 November to 2 December to reduce physical interactions.
Household Waste Recycling Sites
Our Household Waste Recycling Sites are still open. You can find information on what you can take to our recycling sites and where to find them.
Weddings, Civil Partnerships and ceremonies
There are no weddings, civil partnership or citizenship ceremonies taking place, except for marriages in exceptional circumstances.
If you haven’t already heard from us, our team of registrars will be in touch to help you if you have a pre-booked ceremony.
We are currently receiving a lot of contact through our phone lines and email address, so please be patient.
Information on other council services
Many of our services are still be operating in different ways, or with different opening hours, to those provided before March 2020, due to the ongoing impacts of the Covid -19 pandemic.
You can find information on how best to contact them and opening hours on their webpages.
- Access Point
- Blue Badges
- Concessionary Travel (bus passes)
- Council Tax
- Customer Feedback
- Electoral Services
- Family Information Service
- Front Door for Families
- Housing Needs: Housing Advice
- Housing Needs: Homemove
- Housing Repairs
- Planning services
- Private Sector Housing
- Regulatory Services
- NNDR (Business Rates) – including information about grants and other support for businesses.