Coronavirus: Updates and information on services and facilities affected

We are working hard to keep essential council services operating during the pandemic. Many face to face services are currently suspended, however you can contact services by phone, email and through the website. 

On this page you will find information on services and facilities affected by the coronavirus (COVID-19) pandemic, including any changes to services, operating hours and how to best contact us.

We will add to this page when we have more information from services. 

Bereavement Services

Funerals

All our Bereavement Services are open.

Find more information on current restrictions to services.

Healthy Lifestyles Team

The Healthy Lifestyles Team are providing free support to people who would like to:

  • stop smoking
  • increase physical activity
  • get to a healthy weight
  • eat a healthy diet
  • drink less alcohol

We have suspended all face to face Active for Life sessions, including Healthwalks until further notice.  

All other services provided by the healthy lifestyles team, including Beezee Bodies weight management support, Stop Smoking support and Health Trainers, continue to operate remotely - offering support online and/or telephone support.

Support for people to get and stay active is still being provided through:

If you would like to talk to someone about support available you can register online or phone 01273 294 589.

We also accept referrals from professionals

Follow #onesmallchangeBH for tips and ideas for small changes that can help us to take care of our health and wellbeing at this time.

Help for rough sleepers

We are providing accommodation for rough sleepers in the city during the COVID-19 pandemic, working with our Street Outreach Service and community partners.

It is taking time to find enough accommodation for all in need. We are prioritising people based on the most urgent situations first and then reaching wider.

How you can help

If you meet someone who is rough sleeping and in need of accommodation, please share the details with Street Link so the information can be passed on to outreach workers.

Please do NOT direct people to come to the council’s customer service centre as these are currently closed.

If you meet someone rough sleeping who is symptomatic and in need of immediate accommodation we need to know right away.

Phone 01273 294 400 (between 9am and 5pm, Monday to Friday) and ask to be put through to the duty manager.

Or phone 01273 294 400 or 01273 295 555 (between 5pm and 9am and on weekends) with a request to speak with the duty Homeless Persons Officer.

Housing

Help for council tenants

If you are having trouble paying your rent, it is important to contact us as soon as possible. We can support you to access benefits that you are entitled to.

Find more information on help you may be entitled to.

Repairs

Repairs work is continuing through the current national restrictions. We were already facing a significant backlog due to the impact of the pandemics and unfortunately this means there will be delays in attending to your repairs.

We are currently prioritising repairs according to urgency, that have a significant impact on residents or are likely to cause further damage to properties.

We’re recruiting more staff to help us catch up. It’s likely to be a few months before we’re back on track, so please bear with us.

If your repair is not an emergency, please use our online repairs reporting form. We’ll advise you of the job number and will contact you to arrange your repair as soon as we can. If your repair becomes more urgent, please call us and we will update your repair priority.

If your repair is an emergency, please call us on 0800 052 6140. This number is available for emergency repairs 24 hours a day, 7 days a week.  

Private rented help

If you are having trouble paying your rent for a private housing, we can support you to access housing benefits that you are entitled to.

If you are unemployed or on a low income you may also be able to claim other benefits, such as a Council Tax Reduction.

Find more information on private rented help that you may be able to get.

Homelessness

If you are at risk of becoming homeless our advisors can help you early on to stop any problems that could make you lose your home.

Find information about how we can help if you're at risk of becoming homeless.

Leisure and attractions

Brighton Centre

The Brighton Centre remains closed. Find information about future events at the Brighton Centre.

Seafront

The seafront team are still operating a response service for the public visiting the promenade and beaches. The seafront office is only open by appointment.

In an emergency the public should call 999 and ask for the coastguard if it is sea related, or ambulance service if it is a medical incident on the promenade or beach. This call can be followed up with one to the Seafront Office 01273 292 716

Our daily 6am patrol is also running along the 8 miles of our coastline.

The basketball court, volleyball court and petanque court are closed.

For general enquires call 01273 292 716.

Parks and playgrounds

All public parks and gardens are open, but all sports facilities including skate parks and outdoor gyms are closed. Playgrounds are currently open. Our allotments should remain open.

Please make sure you follow national guidelines to keep safe when visiting these spaces

Leisure centres and sports facilities

All leisure centres in Brighton & Hove are closed.

Our buildings

Libraries

With the ongoing national lockdown our library buildings and most services remain closed for the time being. We will review this situation as soon as we are able. 

Our digital services continue to be available. There are many eBooks, eAudiobooks, eNewpapers, eMagazines, eComics and online activities for families you can enjoy for free.

Staff will also be on hand to answer any of your enquiries by email or phone.

Find full details of current library services.

Email: libraries@brighton-hove.gov.uk

Phone: 01273 290 800 and leave a message which staff will respond to as soon as they can Monday to Saturday

Customer service centres and civic receptions

  • Brighton & Hove customer service centres are closed
  • Hove Town Hall civic reception is closed
  • Brighton Town Hall civic reception is only open for permitted registration appointments
  • Lavender St reception is not open for Housing enquiries
  • Portslade Town Hall is not open for Housing enquiries

Our switchboard is operating, but there may be longer waits to speak to someone, due to increased demand.

Parking services

Enforcement of parking restrictions will still be in place.

Hove Customer Service parking information centre remains closed. Apply for permits and find information about other parking services.

Demand for our service has increased during the pandemic and we are working hard to reduce the backlog. We apologise to our customers for the difficulties this has caused.

If you have applied for a new resident parking permit you can expect to receive this 7 days from the date your request was submitted.

If you have applied for a permit renewal, you can expect to receive this 7 days from the date your request was submitted.

Blue Badge mobility assessments will not be held in person.

Public toilets

All public toilets remain open.

Registration

Birth registration appointments are temporarily unavailable.

For emergency birth registrations please contact us on 01273 292016 option 1

Existing bookings will still be honoured.

Deaths can still be registered by phone.

Find out more information and book appointments.

Rubbish, recycling and streets

Waste collection

At present the following services are not being disrupted:

  • refuse
  • recycling
  • garden waste
  • trade waste
  • bin and box deliveries

However, this could change if there are high levels of Covid-related sickness among staff or if staff self-isolate.

Street cleaning

At present our street cleaning service is continuing as normal. However, this could change if there are high levels of Covid-related sickness among staff or if self-isolate.

You can still report a problem and we’ll deal with it as soon as possible.

Household Waste Recycling Sites

Our Household Waste Recycling Sites are still open, however please only visit if essential and if you cannot keep your waste at home until your next collection date.

You can find information on what you can take to our recycling sites and where to find them.

Disposing of large and electrical household items

Our Bulky Waste service is operating as normal.  Please call 01273 290798 to book a collection or find out more information.

Environmental Enforcement

The service is in operation.

Fixed Penalty Notices will be issued by post until further notice to reduce physical interactions.

Flyering

The issuing of Flyering licences is suspended until further notice.

Volunteering

All planned events have been postponed, and all volunteering is on hold except for lone/single volunteering.

Weddings, civil partnerships and ceremonies

There are no weddings, civil partnership or citizenship ceremonies taking place, except for marriages in exceptional circumstances.

Find more information on weddings, civil partnerships and ceremonies on our latest service update

Schools, early years and childcare

Colleges, primary and secondary schools will remain open only for vulnerable children and the children of critical workers. All other children will learn remotely until February half term.

Find information and support on our schools, nurseries and families page.

Information on other council services

Many of our services are still be operating in different ways, or with different opening hours, to those provided before March 2020, due to the ongoing impacts of the Covid -19 pandemic.

You can find information on how best to contact them and opening hours on their webpages.