Customer service update

Council services have been operating throughout the pandemic, but some have been limited in what they can do.

Now that national restrictions have been lifted, we're working towards providing more accessible services.

However, health and safety of our customers and staff is still a priority.

In line with safely increasing office capacity, we've put in place more consistent opening times for phone lines and self-help facilities for people using council services.

Customer service centres and civic receptions

Brighton & Hove customer service centre

Located at Barts House, Bartholomew Square BN1 1JE.

Brighton & Hove customer service centre is open for those that:

  • need support to contact council services
  • don’t have access to a computer or phone

The customer service centre is open:

  • 9am to 4:30pm 
  • Monday to Friday (excluding Bank Holidays).

There are customer service advisers available to support customers to navigate our digital offer or to help access council services.

Brighton Town Hall

Brighton Town Hall civic reception is open for registration appointments for births, deaths and marriages.

Hove Town Hall

Hove Town Hall civic reception is closed.

Hove Customer Service parking information centre is closed. You can apply for permits and find information about other parking services

Lavender Street reception

Lavender Street reception is not open for Housing enquiries.

Portslade Town Hall

Portslade Town Hall is not open for Housing enquiries

Service information

Libraries

Libraries are now open longer hours. Read about library services during COVID-19.

Registration services

Read about wedding and civil partnership ceremonies at Brighton Town Hall.

Birth, death or notice appointments

Everyone attending a birth, death or notice appointment at the Register Office will be expected to wear a mask unless exempt.

They will be asked to sanitise their hands on entry to the Town Hall.

Only those people necessary for the appointment will be admitted to the building.

Bereavement services

Read about Woodvale crematorium and cemeteries.

Phone lines

All main public phone lines are open:

  • from 9:30am to 1:30pm 
  • Monday to Friday (excluding Bank Holidays)

This is the minimum time that services are expected to provide a live phone line. Many offer longer hours, especially those services in place to support vulnerable people or those in an emergency situation.  

The council switchboard line (01273 290 000) is open:

  • 9am to 5pm
  • Monday to Friday excluding bank holidays

Information on other council services

Some of our services are still be operating in different ways, or with different opening hours, to those provided before March 2020, due to the ongoing impacts of the COVID-19 pandemic.

You can find information on how best to contact them and opening hours on their webpages.