Customer service update
Council services have been operating throughout the pandemic, but some have been limited in what they can do.
Now that national restrictions have been lifted, we're working towards providing more accessible services.
However, health and safety of our customers and staff is still a priority.
In line with safely increasing office capacity, we've put in place more consistent opening times for phone lines and self-help facilities for people using council services.
Customer service centres and civic receptions
Brighton & Hove customer service centre
Located at Barts House, Bartholomew Square BN1 1JE.
Brighton & Hove customer service centre is open for those that:
- need support to contact council services
- don’t have access to a computer or phone
The customer service centre is open:
- 9am to 4:30pm
- Monday to Friday (excluding Bank Holidays).
There are customer service advisers available to support customers to navigate our digital offer or to help access council services.
Brighton Town Hall
Brighton Town Hall civic reception is open for registration appointments for births, deaths and marriages.
Hove Town Hall
Hove Town Hall civic reception is closed.
Hove Customer Service parking information centre is closed. You can apply for permits and find information about other parking services
Lavender Street reception
Lavender Street reception is not open for Housing enquiries.
Portslade Town Hall
Portslade Town Hall is not open for Housing enquiries
Libraries are now open longer hours. Read about library services during COVID-19.
Birth, death or notice appointments
Everyone attending a birth, death or notice appointment at the Register Office will be expected to wear a mask unless exempt.
They will be asked to sanitise their hands on entry to the Town Hall.
Only those people necessary for the appointment will be admitted to the building.
Read about Woodvale crematorium and cemeteries.
All main public phone lines are open:
- from 9:30am to 1:30pm
- Monday to Friday (excluding Bank Holidays)
This is the minimum time that services are expected to provide a live phone line. Many offer longer hours, especially those services in place to support vulnerable people or those in an emergency situation.
The council switchboard line (01273 290 000) is open:
- 9am to 5pm
- Monday to Friday excluding bank holidays
Information on other council services
Some of our services are still be operating in different ways, or with different opening hours, to those provided before March 2020, due to the ongoing impacts of the COVID-19 pandemic.
You can find information on how best to contact them and opening hours on their webpages.
- Access Point
- Blue Badges
- Children's Centres
- Concessionary Travel (bus passes)
- Council Tax
- Customer Feedback
- Electoral Services
- Family Information Service
- Front Door for Families
- Housing Needs: Housing Advice
- Housing Needs: Homemove
- Housing Repairs
- Planning services
- Private Sector Housing
- Regulatory Services
- NNDR (Business Rates) – including information about grants and other support for businesses