Find out how you can get help if you need extra support because of COVID-19.
Emergency help with food, energy bills and other essentials
If you need help to pay for essentials you can't live without, apply for help from our Local Discretionary Social Fund.
Get support while isolating
If you have been told to isolate by the NHS Test and Trace team and you can't work from home, you may be entitled to a Self-Isolation payment. Go to our Self-Isolation support page to see if you can apply.
Food, shopping and meals
These organisations can give you advice and support about getting food, shopping and meal deliveries:
Please contact the advice services straight away if you:
- are having difficulties claiming the benefits you’re entitled to
- are having difficulties understanding what you’re eligible for
- have debts that you’re not managing and it’s affecting your mental health
We can make sure you do not lose out on anything you’re entitled to and put a plan in place.
Citizens Advice is running normal hours but no face to face service. You can phone them on 0300 330 9033 or use the website to send a message.
Money Advice Plus
The Money Advice Plus advice line is running as normal on 0800 988 7037.
They have made alternative arrangements with all clients who normally visit the office to get help with managing money. If you have any questions, you can phone 01273 664 000.
My Life Brighton & Hove
My Life Brighton & Hove is an online directory of local Brighton & Hove, and national organisations who provide information on the welfare system, benefit entitlement, debt management, managing money and money advice to plan for the future.
Benefits advice and challenging decisions
Our Welfare Rights team:
You can contact the Welfare Rights team by:
- phone on 01273 291 116 - extended advice line hours Monday to Wednesday 10am to 1pm
- sending an email to email@example.com
Brighton Unemployed Centre Families Project
Find Welfare Rights Advice by phoning 01273 676 171. Find out more about Brighton Unemployed Centre Families Project.
You can contact Possability People by:
- phoning 01273 894 050 – phone advice only
- sending an email to firstname.lastname@example.org
East Sussex Credit Union
East Sussex Credit Union is closed to drops in but all services are available online
- telephone 0300 303 3188
- email email@example.com
You can find support for your business on our website.
Keep active and well
These organisations can help you keep in touch with others, support you with your mental health and wellbeing, and give you general advice about how to stay active and well:
Looking after someone else
You can get advice and support with looking after someone from The Carers Hub.
Domestic and sexual abuse and violence
You can find advice and support for domestic or sexual abuse or violence in Brighton & Hove, or East Sussex, from The Portal.
Help for adults that need care and support
You can find advice and support for adults that need care and support on our website.
Report a hate crime
Find out how to report anti-social behaviour or a hate incident in your neighbourhood.
Find digital support and resources from Digital Brighton & Hove.
Already online but in need of help? Get free one-to-one remote digital support
We’ve teamed up with AbilityNet who provide free one-to-one remote support for anyone who needs help to get online during the pandemic. They can help with:
- setting up a new device
- keeping in touch with family
- online shopping
- staying safe online
Phone 0800 048 7642 to get some help now. This service is available for everyone, not just older people or disabled people.
You can also phone our Digital Helpline on 07475 946084 to get help from one of our volunteer Digital Champions. Please leave a message with:
- your name
- phone number
- what help you need
Do you need tech equipment or to get internet access?
If you need guidance and support to access a device or get connected during the pandemic you can contact Digital Brighton & Hove by sending an email to firstname.lastname@example.org, or phoning 07475 946084.
Wellbeing support through libraries
Libraries are offering free 24/7 digital libraries services for all members. You can access:
- social media activities for children and adults
If you aren’t a member, you can join our online library service.
If you’re self-isolating, you can find information about how you can access health information, stay in touch with family and have some fun online from Digital Brighton & Hove.
Other local community information and support
Search for local organisations that provide support with everything from food and shopping to money advice and loneliness.
How to get help
If you still need urgent help due to Covid-19, you can get support from our community advice and support hub.
If you still need urgent help and you don’t have anyone who can help you at the moment, we can support you with:
- finding help with shopping, collecting prescriptions and other support - because you or someone in your household has symptoms or are considered especially vulnerable at this time and you do not have any friends, family or a support worker who can help you
- support to keep active and well and to reduce feelings of isolation and loneliness – we can put you in touch with organisations who provide advice and support with keeping active, and keeping in touch with others
Please select one of the green buttons below to fill in a form to ask for help.
Request help for yourself
Request help for someone else
In the form, we’ll ask you for an address, name and contact details. Please enter the details of the person that needs help, you do not need to give us your personal details.
We might share your personal details with our community partners, which includes registered volunteers.
Please read the health and adult social care privacy notice for more details.
Community Hub helpline
The Community Hub operates Monday to Friday from 10am to 4.30pm. We aim to get back to you as soon as possible, and we’ll deal with the most urgent enquiries first.
If you need emergency help with food, energy bills and other essentials, please phone 01273 293 117 and select option 1. You will be directed to the Local Discretionary Social Fund.
For queries relating to COVID-19, please phone 01273 293 117 and select option 2. You will be directed to the Community Hub.
If you are over 18, require food or shopping related support and can afford to pay for this, please phone 01273 293 117 and select option 3. You will be directed to Food Support at Impact Initiatives
If you need help to stay safe and well, or if you need care and support, please call Access Point on 01273 295 555.
Download our poster about where you can get COVID-19 support in Brighton & Hove. It's available in English, Arabic, Bengali, Farsi, Mandarin, Polish and Urdu.
Download the coronavirus deaf response poster from DeafCOG.