Where to get help and advice

Find out how you can request help for yourself or someone else because of COVID-19.

Find help to stay safe at home, and help to reduce your risk of falls.

If you're an unpaid carer for family or friends, you can phone The Carers Hub on 01273 977 000 to get support and information from our dedicated advice and assessment support service. 

Update on PPE orders for home care

See the updated PPE order limits for Domiciliary care providers. 

Domiciliary care providers with fewer than 20 clients can order up to (per week):

  • 200 IIR masks
  • 400 aprons
  • 800 gloves (400 pairs)
  • 2 bottles of hand hygiene (usually 500ml)
  • 200 visors

Domiciliary care providers with between 20 and 49 clients can order up to (per week):

  • 800 IIR masks
  • 800 aprons
  • 1,600 gloves (800 pairs)
  • 4 bottles of hand hygiene (usually 500ml)
  • 200 visors

Domiciliary care providers with between 50 and 99 clients can order up to (per week):

  • 2,000 IIR masks
  • 2,000 aprons
  • 4,000 gloves (2,000 pairs)
  • 6 bottles of hand hygiene (usually 500ml)
  • 200 visors

Domiciliary care providers with between 100 and 149 clients can order up to (per week):

  • 2,000 IIR masks
  • 3,000 aprons
  • 6,000 gloves (3,000 pairs)
  • 8 bottles of hand hygiene (usually 500ml)
  • 200 visors

Domiciliary care providers with between 150 and 500 clients can order up to (per week):

  1. 8,000 IIR masks
  2. 6,000 aprons
  3. 12,000 gloves (6,000 pairs)
  4. 24 bottles of hand hygiene (usually 500ml)
  5. 1,000 visors

Domiciliary care providers with between 500 and 999 clients can order up to (per week):

  • 12,000 IIR masks
  • 14,000 aprons
  • 24,000 gloves (12,000 pairs)
  • 24 bottles of hand hygiene (usually 500ml)
  • 1,000 visors

Domiciliary care providers with more than 1,000 clients can order up to (per week):

  • 16,000 IIR masks
  • 20,000 aprons
  • 28,000 gloves (14,000 pairs)
  • 48 bottles of hand hygiene (usually 500ml)
  • 1,000 visors 

Professional Carer Badges

If you are provider or carer requiring a Professional Carers Badge, fill in your application form and email it to PCBApplication@brighton-hove.gov.uk and copy in Hannah.Boakye@brighton-hove.gov.uk.

Please highlight in the subject and text whether the application is for a ‘Renewal PCB’ or ‘New PCB’ request as these can then be filtered to the correct person to action promptly.

Make sure you provide all the correct contact details for parking to obtain payment over the phone.

Go to our web page to find information and criteria on The Professional Carers Badge.

Apply for a professional carers badge online.

All badges will now be sent out via Recorded Delivery.

More information on COVID-19 and our services

If you have a question about our services during COVID-19, send an email to both the relevant commissioner and the Contracts Unit Team at contractsunit.adminteam@brighton-hove.gov.uk