Telecare: assistive technology inside and outside of the home

There is a range of assistive technology available to increase independence and safety for you or the person you care for.

Most devices, when activated, trigger an alarm call to the CareLink unit which connects you to CareLink staff who are available 24 hours a day, 7 days a week .

Our staff will then decide on the best ways to support you.

Assistive technology is aimed at the following needs:

  • people prone to falls at home
  • personal safety at home
  • safety from fire, carbon monoxide and flood
  • nighttime safety
  • support for family or carers
  • people with dementia or memory problems
  • people with epilepsy
  • people who need support while they are out.

Read more about wearable personal alarms that connect to CareLink.

CareLink Plus - Supporting your independence Leaflet (PDF 381KB).pdf, explains what CareLink Plus is, how it could help you, and how to apply.

Get a device installed

To find out more about getting these devices installed in your home contact CareLink Plus.

For people prone to falls at home

Assistive technology to help you if you fall or worry about falling in your home (PDF 222KB)

The falls pendant

Falls press

A lightweight pendant worn on a cord around your neck. It has a button to press to make an alarm call if you need help, and an added layer of protection as it will generate a call automatically if a fall is detected, in response to particular movement and changes in air pressure. This is useful for anyone who might forget to press a button when they need help, and for those who experience blackouts or seizures.



The wrist-worn fall detector

Wrist worn falls detector

This has a button you can press to make an alarm call and it will also automatically generate an alarm when it senses a fall.




The shower pendant

Shower pendant

A waterproof pendant that can be fixed to bathroom tiles or glass by a suction pad. Should you slip over or get stuck in the bath or shower you will have a means to call for help.




Mounted triggers

Mounted triggers

Pendant alarm buttons which can be fitted around your home in high-risk areas. They are useful for anyone who may forget to wear their pendant or who falls frequently in a particular location. They are fitted via a small bracket in places such as skirting boards and door frames.




Pull cords

Pull cord

These are fixed to the ceiling in your property; often used in the bathroom or toilet or beside the bed. They have a long cord that reaches the floor which you pull to make an alarm call.






The Easy Press

Easy press

This fits onto the pendant alarm button and makes it very easy to activate. This will help anyone with reduced dexterity or restricted movement to activate an alarm call more easily.










Personal safety at home

The Bogus Caller Alert

Bogus caller alert

An alarm button fitted by the front door of your home that will call through to CareLink Plus when pressed. You can press the button when you answer the door to enable CareLink Plus staff to listen in to the conversation with the caller and the call will be recorded at CareLink Plus.







Passive infrared sensors (PIRs)

Passive infrared sensor

These can be used to monitor the movement or lack of movement of the user; or for movement indicating other people are in the home.  Sensors can be set to send an alert between set times or 24/7.










Safety from fire, carbon monoxide and flood

Assistive technology for staying safe at home (PDF 155KB).

The Smoke Detector

Smoke detector

Similar to a conventional smoke detector that will sound an alarm in your home.  When activated, it will send an alarm call through to the monitoring centre. CareLink Plus will fit the smoke detector onto the ceiling in your property.




The Extreme Temperature Sensor

Extreme temperature sensor

Activates if there is a rapid rise in temperature or if the temperature drops very low. This sensor can provide a warning of fire, and is suitable for fitting in your kitchen where a smoke detector may be unsuitable. This sensor will be activated in situations such as a pan boiling dry or the grill left on. CareLink Plus will fit the sensor onto a ceiling or wall in your property.

The Carbon monoxide detector

Carbon monoxide sensor

Activates when it detects carbon monoxide gas in your home.  This is an odourless poisonous gas that can be released when a faulty gas appliance is used. CareLink Plus will fit the detector onto a ceiling or wall in your property.




 The flood detector

Photo of a flood detector in a bathroom

Placed near a sink, bath or shower and will activate when it senses water. This is a useful early warning that will alert to taps left running and water overflowing. It will sound an alarm in your home and call through to the 24-hour monitoring centre. Several detectors can be placed in locations around your home where there is risk of flooding.









Nighttime safety

The Bed Occupancy Sensor

Bed occupancy sensor

A slim pad placed under the mattress that will generate an alarm call if the user gets out of bed and does not return within a set time period. It can also be set to go off as soon as the user leaves the bed. This sensor is useful if you are likely to forget to take your pendant with you when you get up at night. It can be linked to a device to automatically turn on a lamp when getting out of bed.

Please note, the Bed Occupancy Sensor cannot be used with some pressure relieving mattresses and hospital beds. The bed will need to be assessed by CareLink Plus for suitability.


The Chair Occupancy Sensor

Chair occupancy sensor

A pad that is placed under a chair cushion and will generate an alarm call if the user is not sitting in their chair for more than a set period of time or falls out of the chair. This device is useful if you sit in the same chair for most of the day or use a wheelchair, and the alarm pendant is not suitable. The chair will need to be assessed by CareLink Plus for suitability. The user cannot sit directly on the pad, it must go under a cushion.

The X10 Lamp Controller

X10 lamp controller

A bed or chair sensor that turns on a designated lamp automatically when the user gets up during the night. It will then switch the lamp off once you have returned safely back to the bed or chair. It can also be used to turn a lamp on in a carer’s room, allowing them to safely see their way if getting up to assist the user.





The Pressure Mat

Pressure mat

A large mat often used beside the bed. It can be turned on and off to reduce false alarms when not in use. The mat is ideal for people who need immediate assistance when leaving their bed or at risk of falling out of bed. This sensor has to be placed under a non-slip mat which you must provide and you should be aware that it may be a trip hazard.





Support for family or carers

The Pager


A small device that the carer wears on a waist band. It will flash and vibrate when activated by a telecare sensor, generating an alarm. The telecare sensors we offer can be set up to activate the pager and also call through to the monitoring centre. The pager can be linked to a pillow shaker, which is a vibrating pad that goes under the carer's pillow to alert them to problems during the night. The pager needs charging every couple of days.








The Property Exit Sensor

Property exit sensor

This is fitted to a door, usually the front door, and an alarm call is made if the door is opened. This is useful if you are concerned for the safety of someone you care for if they were to leave home alone or at unusual hours. It can be turned on and off when it is not needed to avoid false alarms. This system requires a carer or family member living on site with the user to provide timely intervention.








For people with dementia or memory problems

Assistive technology for people with dementia or memory problems (PDF 208KB).

All of the telecare sensors available can help support you if you are experiencing memory problems.  Users report that they increase confidence, reduce anxiety and make them feel more safe and secure.

We offer a range of sensors which activate in response to conditions in the home or experienced by the user. They do not rely on the user to actively press a button to make an alarm call. Highly-trained CareLink monitoring centre staff will arrange any help required and provide support and reassurance.

The CareLink Plus alarm unit has a Reminder Function facility.  Personal voice messages can be recorded into the unit that, when activated, will remind the user to take medication, attend appointments or eat a meal. These messages will activate at specified set times during the day or night. You are required to press a button on the unit to acknowledge the message.

If you don’t, an alarm call will be received in the monitoring centre where we will speak to you to check that you are OK and prompt you to carry out the task.

For people with epilepsy

Assistive technology for people with epilepsy (PDF 372KB).

The Bed Epilepsy Sensor

Image of a bed sensor

A slim pad which is placed underneath your mattress which should not disturb your comfort or sleep. It can be switched on and off as required. It senses your movement, breathing and heart beat while you are sleeping, and can detect the changes that take place when a seizure is occurring. It is able to distinguish between normal movements and epileptic seizure.

An alarm call will be generated when it senses a seizure and this can be linked to the pager system and pillow shaker, a vibrating pad that goes under the carer's pillow to alert them during the night. This sensor can prevent the need for carers to make regular checks during the night.


The Wrist-Worn Epilepsy Sensor

Wrist worn epilepsy sensor

Worn on your wrist like a watch and is activated by the effects on your body when you experience tonic-clonic or grand mal seizures. It is ideal for daytime use and can be combined with the bed epilepsy sensor. This device will monitor you and raise an alarm if you have a seizure within your home. Again this can be linked into the pager system.

For people who need support while they are out

GPS Locator

This service can support someone who regularly goes out, but there is a risk they will become lost or confused and may not be able to find their way home. These devices can support users with dementia, acquired brain injury or a learning disability. They can also support people who may become unwell, have a fall or accident or become disorientated.

GPS telecare devices use satellite technology to provide the location of the person carrying the device when they are out. They can help support carers and provide peace of mind for family and friends.

The user keeps the device with them when they leave their property. It sends a signal every four minutes of the user’s location. Carers or family members can look up the location of the user on a mapping website. Alternatively they can call in to the monitoring centre to request the location of the user.

The GPS locator can be supplied with an alarm button which the user can press if distressed or confused and in need of assistance. This will open up a call where the user can speak to the monitoring centre staff.

This service requires two emergency contacts that can assist if there is an emergency. The locator must be charged every 24 hours.

CareLink Anywhere

This service can support anyone who has a mobile phone, if you are prone to falls or worried about falling, have health issues or a disability, are worried about your personal safety, or experience memory problems. It turns your own mobile phone into an alarm trigger you can use in your home and whilst out and about.

When your call is received in the monitoring centre your information will be displayed on screen where we can see important details regarding your health, your GP, your contact details and your emergency contacts.

Our highly-trained staff will arrange the help you need. You will need to tell us where you are as this service is mobile you could be anywhere. This service requires two emergency contacts that can assist if there is an emergency.

Contact us

For more information on telecare alarm services, please contact CareLink Plus.