Home Care - Care and support in your own home

Home care – sometimes called domiciliary care – is support provided in a person’s own home so that they can stay as independent as possible.

This often includes helping someone with tasks such as:

  • getting dressed
  • help to use the toilet
  • washing
  • preparing and eating food
  • doing the cleaning
  • laundry
  • getting out and about, and
  • taking part in leisure and social activities.

The length of time that you might need a home care service depends on your individual needs – you may need care at home for weeks or years.

For example, you may need help at home while you recover from an illness or accident or to provide respite for your carer. If you have been ill in hospital you may need a bit longer to regain your strength and confidence when you return home.

Types of home care

There's a variety of ways to arrange a home care service. You can:

We have a contract with some local organisations to provide home care services to people who have been assessed as eligible for support. Find out if you are eligible.

We'll assess you to find out if you're eligible for home care support. We can then help to arrange the services on your behalf.

Short-term support at home

You might require support at home following an accident or a period of ill health, particularly if you have had to spend some time in hospital.

Our Independence at Home Support team may be able to help you if you need care for around six weeks. If you have complex needs or situations, you may be able to receive the service for longer than six weeks.

Independence at Home specialises in providing a reablement service service, designed to improve and maintain levels of independence by:

  • supporting people following discharge from hospital
  • preventing admission to hospital or residential placements
  • supporting people who are vulnerable or who have complex needs
  • providing Extra Care Housing

Find out more about our Independence at Home service (PDF 114kb)

Paying for home care

If you make your own arrangements for home care the provider will charge you at their private rates. Rates vary between providers.

If you're eligible for support from Social Services, we will provide you with information about charges for these services.

How much you have to pay towards the cost of your care is determined by your financial status. Some people may be eligible for help with some or all of their care costs, while others will need to make a contribution.

We'll arrange a financial assessment to work out how much you need to pay.

One option you could choose is to receive direct payments and arrange your own care.

We could arrange care on your behalf with one of the approved providers which have a contract with us. These providers have agreed a set price for care.

Monitoring quality

All home care providers must be registered and inspected by the Care Quality Commission which is the independent regulator of all health and social care services in England.

The Care Quality Commission works to national standards on the provision of care so that home care workers receive proper training.

We also monitor care provided by its approved providers to make sure that home care workers are doing their job according to the required standards.

Make a complaint

Find out how to make a complaint if you're unhappy with a home care service.

Other home care support

Find out more about the area of home care you are interested in:

Contact us

For advice, information, and a phone assessment, contact Access Point, our contact centre for Adult Social Care.

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