Information and support for care providers

The council and Brighton & Hove Clinical Commissioning Group (CCG) value care providers. We work together to support those in the city who support people living in care homes, care homes with nursing and those getting care in their own home.

Engagement and forums

We hold quarterly meetings between providers and the council to discuss topics including health and safety, clinical support and recruitment/retention. You can get updates on current initiatives and discuss issues affecting the sector. For dates of these meetings and previous minutes email

Contract and procurement

The current 4 year care home contract between the council and CCG started on 5 September 2016. You can download a copy from the council’s e-tendering portal.

New providers can register by visiting the council’s e-tendering portal.


Care providers can use our online learning management system, Brighton & Hove Learning Gateway, to find information, complete e-learning and book places on various courses, conferences and events.

Stop Look Care (PDF 9.5MB) is the locally agreed care certificate to be used in the city together with the National Care Certificate Standards.

Information, pathways and protocols

Council information, pathways and protocols are available on our Adult Social Care manual.

Useful community services

Our directory of health services (PDF 1.1MB)  includes details of health services available, times that they operate and how to access them. These are services delivered in the community that can potentially prevent unnecessary hospital admission.

Contacting Sussex Community Foundation Trust

Sussex Community Foundation Trust Referral Management Hub (RMH) is for patients who need short term intervention. It also supports hospital discharges to try and prevent avoidable admission to hospital

  • Responsive services operate 8am to 8pm - 7 days a week including bank holidays
  • The Hospital at Home service operates 7am to 10pm
  • The RMH is staffed 8am to 5pm, 7 days a week. Urgent referrals for a service can be made 24 hours a day

​The RMH Process for all referrals for responsive services can be made by:

Medicines Information Service

The Medicines Information Service is a specialist service that supports the safe, effective and efficient use of medicines. The service provides a Patients’ Medicines Helpline for outpatients and patients recently discharged from hospital.

The Medicines Information Pharmacist team take calls from providers, caring for patients who have been recently discharged from Brighton & Sussex University Hospital, who have queries about or issues with their medicines.


You can find more information about dementia and the social care support available locally on the our dementia pages. If you have concerns about a resident’s memory please arrange to visit a GP who can organise a referral to the Memory Assessment Service which is provided by Here.

In care homes

The Care Home In Reach service for dementia in Brighton and Hove works with the whole care home sector to lead and drive improvements in quality of dementia care. Care homes can contact the Care Home In Reach Team: 

Advice on seeking urgent & emergency care​ in care homes

South East Coast Ambulance Service has created support and guidance to staff in care homes (PDF 291KB) when their resident has an acute medical problem or injury. It should give an indication of what you can do in the event of problem with a resident.

If you are in doubt, call 999.

Palliative and end of life care

End of life care planning 

End of life care planning starts early so a person and their family and friends can be involved if appropriate and if they want to be. Enhanced care planning allows service users to set up advanced directives and make sure that needs are met if they lose the ability to communicate.

Close liaison with the GP, palliative care team or general medical colleagues helps make sure that patient and family wishes are carried out, dignity is maintained and suffering is kept to a minimum.

Do Not Attempt Cardio-Pulmonary Resuscitation (DNACPR)

There is good practice guidance for all workers who support people with end of life care.

The Do Not Attempt Cardio-Pulmonary Resuscitation (DNACPR) Policy aims for a joint health and care approach to making decisions when not to resuscitate, and in the event of cardiopulmonary arrest, to allow a natural death. It supports patient choice, and the respect of patients and families who want to avoid inappropriate intervention at the end of life.

The End of Life Care Facilitator for nursing homes

The End of Life Care Facilitator works closely with all staff working in care homes with nursing. This is to support, help, encourage and develop the complex skills required to deliver best practice End of Life Care to residents when it is needed.

They develop and deliver tailor made workshops in the care home with nursing setting to include:

  • syringe driver management
  • verification of expected death
  • management care plan for the dying patient
  • advance care planning.

​​Workshops are developed in collaboration with the care homes with nursing managers and clinical leads, the local hospice, hospice at home team and dementia in reach team.

The role does not include:

  • carrying a case load of patients or residents
  • providing ongoing care to residents and family or friends (including pain and symptom control).

NHS Choices end of life care guide

The NHS Choices End of Life Care Guide may be useful for people who are caring for someone who is dying, or for people who want to plan in advance for their own end of life care.

End of life Care free e-learning programme for care homes

The end of life care e-learning training programme is an opportunity for all care homes and care homes with nursing to get free access and support to end of life care training.

The aim of the care home end of life training project is to facilitate and support the local care home and care home with nursing workforce to undertake the free end of life care e-learning programme, and to encourage and embed these principles across the city.

This joint project supported by the Martlets Hospice and Macmillan would like to help bridge the gaps and learn about challenges facing care homes.

The Project Lead, Nikki Still, is based at the Martlets Hospice, and will be available to help, guide and support you and your workforce to gain new skills and knowledge, helping you care for your residents as well as support you with any challenges faced.

Nikki can be contacted on:

Feedback on Health Services

The Feedback on Providers (FOP) is the central platform for receiving and collating feedback about the quality of health services in the city.

To report your feedback email

Please make sure the email gives a concise description of the issue and the service(s) involved and what actions if any you may have already taken. Remember to remove any patient identifiable information.

Please note the FOP email address is for use by professionals. If you are a member of a public and want to send us feedback, please contact the NHS Brighton and Hove Clinical Commissioning Group.

How is this information used?

The CCG Quality Team is always keen to encourage feedback on providers in the city. The purpose of FOP is to collate information and escalate, where relevant, to commissioners and clinical leads for their information about the services they commission.

Any emerging themes and key issues are also raised directly with providers at quality/performance review meetings. 

FOP is not a system to follow up and investigate concerns of individual issues, and does not replace the process for raising complaints directly with services. In the first instance, you should share your feedback with the provider with a copy to FOP,


The council's Quality Monitoring Team

The council has a Quality Monitoring Team to support the quality monitoring of care homes and care homes with nursing. The team will arrange a variety of audit visits as required supporting services and to address issues identified.

The Quality Monitoring Team is responsible for supporting all adult social care contracted services, including council services, across the city. The team’s role is to make sure good quality care is provided in services to keep people safe. The team gather intelligence through various ways, including complaints, S42 enquiries, one off information from council staff (assessment, safeguarding leads, social workers, and whistle blowers etc). The team works closely with other professionals including the CCG and CQC to share information to build up a picture of ‘services of concern’.

The Quality Monitoring Team can be contacted on: