Planning Customer Promise

Our Aims

• To provide a high quality of customer service
• To provide a consistent level and standard of service
• To manage expectations and give advice on the service we offer
• To continuously improve the customer experience of using the Planning and Building Control Service

Our Standards

• To be open and transparent to manage expectations and implement standards that will support this approach
• Telephones - Respond to phone messages in 5 working days - This service has been suspended for 3 months until 19 October 2018
• Emails - Respond to emails in 5 working days
• Provide an email update/feedback on applications 
• Provide an informative up to date voicemail message