Planning Customer Promise

Our Aims

• To provide a high quality of customer service
• To provide a consistent level and standard of service
• To manage expectations and give advice on the service we offer
• To continuously improve the customer experience of using the Planning and Building Control Service

Our Standards

• To be open and transparent to manage expectations and implement standards that will support this approach
• Telephones - Respond to phone messages in 5 working days
• Emails - Respond to emails in 5 working days
• Provide an email update/feedback on applications at 5 weeks for minor and other applications and 8 weeks for major applications
• Provide an informative up to date voicemail message