Planning Customer Promise
You have told us what matters to you and we are making this promise.
- To provide a high quality of customer service
- To provide a consistent level and standard of service
- To manage expectations and give advice on the service we offer
- To continuously improve the customer experience of using the Planning and Building Control Service
- To be open and transparent to manage expectations and implement standards that will support this approach
- Telephones - Respond to phone messages in 5 working days.
- Emails - Respond to emails in 5 working days
- Provide an email update/feedback on applications
- Provide an informative up to date voicemail message