Service update - Monday 16 July 2018
The Planning service has experienced an increase in planning application caseloads which may mean you experience some delays in the timeliness of the service. We apologise for this and are taking a number of immediate actions to address this to reduce the number of live planning applications and officer caseloads.
One of these actions is to temporarily suspend telephone access to case officers for 3 months from Monday 16 July 2018 to 15 October 2018. This is an interim measure to allow case officers to focus on ensuring the other two customer service standards are met (responding to emails within 5 working days and providing a proactive update on planning applications) and to improve timings on planning decisions.
Thank you for your patience
Information about planning
Planning peer challenges review
In March 2016, we had a full review of our Planning Authority. The review was organised by the Local Government Association and the Planning Advisory Service. It was carried out by trained officers and councillors from other councils.