Apply for, replace or change a disabled person's bus pass

We are aware of an issue affecting this web page which may result in an unsuccessful payment message being displayed after you have paid. The payment system is working, it's only the messages that are affected. Please make sure that you only make the payment once as trying several times may result in multiple payments being debited from your account.

If you have tried to pay and the money has not come out of your account by the following day, please send us an email at buspasses@brighton-hove.gov.uk or by telephone on 01273 291924. Please note, we can only check if payments have been successful the day after the transaction.

Concessionary Travel team

Staff are currently working from home and are not able to offer a counter service.

Please accept our apologies for the inconvenience.

We will still issue bus passes within our normal time frames. It can take 8 to 10 weeks for new applications.

We will automatically renew most bus passes that are due to expire in July, August and September, and send them to customers. 

We will write to you if we need more information to renew your bus pass.

If you haven't received your new bus pass 3 weeks before it is due to expire, then contact us.

Applications

If you apply by post there may be a delay in processing your application because we're reducing staff time in the office.

Please apply online if you can or email us a scanned copy of your application.

The customer service counter is still closed at the moment. 

You can still:

  • phone 01273 291 924 - please leave a clear voicemail with your name, contact details and your reason for calling - a member of staff will phone you back between 9am to 5pm, Monday to Friday
  • send an email to buspasses@brighton-hove.gov.uk

If you are not looking for a bus pass on disability or age grounds you will need to contact the bus company.

If you require a bus pass for school transport, contact the School Transport team. You can phone 01273 293 501, or send an email to HometoSchoolTransport@brighton-hove.gov.uk.

Eligibility for a disabled person's bus pass

To be eligible for a disabled person's bus pass you must be five years old or over, live within the Brighton & Hove boundary and meet one or more of the criteria:

  • be blind or partially sighted
  • be profoundly or severely deaf
  • be without speech
  • have a disability, or injury, which has a substantial and long-term effect on your ability to walk
  • have no arms or have long-term loss of the use of both arms
  • have a learning disability, that is, a state of arrested or incomplete development of mind that started before adulthood and includes significant impairment of intelligence and social functioning
  • would be refused a licence to drive a motor vehicle due to a physical or mental health condition otherwise than on the grounds of persistent misuse of drugs or alcohol

Companion passes

Brighton & Hove City Council does not issue companion passes. Companion passes issued by other authorities are not valid for travel within Brighton & Hove.

If you're an unpaid carer, you may be able to get discounted travel from the bus company. 

Frequently asked questions 

How do I renew my bus pass?

We are not sending out renewal forms at the moment. We will automatically renew most bus passes that are due to expire in July, August and September, and send them to customers. 

These should be received around 3 weeks before the expiry date of the current pass.

We will write to you if we need more information to renew your bus pass.

If you have not received your bus pass 3 weeks before the current pass expires then contact us.

What should I do if I lose my bus pass?

We usually advise to wait a few days before ordering a replacement as lost bus passes are often returned to us by Brighton & Hove Bus Company.

If you would like to order a replacement, the easiest way to do this is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

What should I do if my bus pass is damaged or not working?

You will need to order a replacement and return your damaged bus pass to us.

The easiest way to order a replacement is online.

There is no charge for this if the damaged pass is returned. If we do not receive the damaged pass back it will be classed as lost and a charge of £10 will be payable.

What should I do if my bus pass is stolen?

You can request a replacement bus pass if you have a crime reference number. The easiest way to order a replacement is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

Where and when can I use the bus pass?

Location

Weekdays

Weekends and bank holidays

Brighton & Hove

All day

All day

Rest of England

9.30am to 11pm

All day

Find information about Brighton & Hove night buses.

You can’t use your bus pass on trains, sightseeing buses, scheduled coach services, or outside of England.