Disabled person's bus pass

Please be aware that on Wednesday 17 April 2019 the Concessionary Travel office and phone line will be closed for a staff training day. 

Our full opening times can be seen on the customer service centre webpage

Frequently asked questions

Am I eligible for a disabled person's bus pass?

To be eligible for a disabled person's bus pass you must be one of the following:

  • five years old or over with a qualifying disability as stated in the bus pass application form

Where and when can I use my bus pass?

Location Weekdays Weekends and Bank Holidays
Brighton & Hove 9am to 3.59am All day
England 9.30am to 11pm All day


Night service Days
N1, N2, N5, N12 and N14 Monday to Saturday
N7 and N25 Monday to Sunday
N29 and N40 Saturday only

You can’t use your bus pass on scheduled coach services or outside of England.

What should I do if I lose or damage my bus pass?

  • If you think the pass is lost or the pass is damaged please call 01273 291924. You can order a replacement from us for £10.

What should I do if my bus pass is stolen?

  • You can request a replacement bus pass if you have a crime reference number
  • You’ll be charged £10 for a replacement bus pass

Conditions of use

  • Your bus pass is for your personal use only. It must not be used by any other person
  • The pass is void if altered or defaced
  • The pass is void after the expiry date
  • You must show your pass to the driver when boarding the bus and to any inspectors who may ask to see it
  • Spot checks to ensure that the pass is only being used by the pass holder will take place
  • You must follow the bus operators conditions of carriage.