Disabled person's bus pass

Please be aware that on Wednesday 17 April 2019 the Concessionary Travel office and phone line will be closed for a staff training day. 

• Apply for or renew a disabled person's bus pass Download the application form
• Change your details Let us know if you’ve moved house or changed your contact details
• Bus Pass Replacement Form Please use this form if your pass has been lost or stolen
• Online Bus Pass Replacement Form Please use this form if your pass has been lost or stolen

Our full opening times can be seen on the customer service centre webpage

Frequently asked questions

Am I eligible for a disabled person's bus pass?

To be eligible for a disabled person's bus pass you must be one of the following:

• five years old or over with a qualifying disability as stated in the bus pass application form

Where and when can I use my bus pass?

You can’t use your bus pass on scheduled coach services or outside of England.

What should I do if I lose or damage my bus pass?

• If you think the pass is lost or the pass is damaged please call 01273 291924. You can order a replacement from us for £10.

What should I do if my bus pass is stolen?

• You can request a replacement bus pass if you have a crime reference number
• You’ll be charged £10 for a replacement bus pass

Conditions of use

• Your bus pass is for your personal use only. It must not be used by any other person
• The pass is void if altered or defaced
• The pass is void after the expiry date
• You must show your pass to the driver when boarding the bus and to any inspectors who may ask to see it
• Spot checks to ensure that the pass is only being used by the pass holder will take place
• You must follow the bus operators conditions of carriage.