Bus passes

Service description

Service Update: Wednesday 8 April 2020


Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

We aim to continue to issue Blue Badges and Bus Passes, however this may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services.  Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.


If you apply by post there may be a delay in processing your application as we are reducing staff time in the office.


Please apply online when possible or email us a scanned copy of your application.


The customer service counter is closed. 


You can still:


Phone 01273 296 270 - if you leave a voicemail, a member of staff will phone you back
Email BlueBadgeParking@brighton-hove.gov.uk
Use the parking section of the website


All blue badges and bus passes that are due to expire in May and June will automatically be renewed and sent to customers. 


Administration and provision of bus passes on disability or age grounds and taxi vouchers.


If you are not looking for a bus pass on disability or age grounds you will need to contact the bus company


If you require a bus pass for school transport the team can be contacted here


01273 291924

Customer Service Centre, Hove Town Hall, Norton Road, Hove, BN3 3BQ.

Opening hours

Walk in office times 

  • Monday: 9.30am to 4.30pm
  • Tuesday: 9.30am to 1pm
  • Wednesday to Friday: 9.30am to 4.30pm
  • Saturday: closed
  • Sunday: closed
  • Public Holidays: closed
Phone lines 
10am to 4pm  Monday, Wednesday , Thursday and Friday
10am to 1pm Tuesday 

Equal access

Disabled Access
Disabled Toilet
Hearing Loop