Pavement and road repairs

Report a problem

Complete the pavement and road repairs online reporting form or contact our Customer Centre on (01273) 292929.

Please provide:

  • The location including street name and area of the city e.g. Portslade, Brighton
  • Any nearby house number, shop, junction or other identifiable landmark
  • A description of the problem including size and depth
  • Whereabouts in the road or pavement e.g. by kerb, in middle of carriageway
  • Your contact details in case we need to ask you for more information

Pothole repairs

What happens with a pothole depends on the site assessment of risk.

The options are;

  1. Repair in two hours, 24 hours, seven days or 28 days
  2. Repair as part of other programmed works such as resurfacing or larger patching works
  3. Monitor as part of the safety inspections programme as the current risk is not sufficient to require repair at this time.

Tracking your report

If you have reported the problem through our Customer Centre on (01273) 292929, you can always call for an update. Please leave enough time for our staff to have investigated and reported back their findings.

If you have reported the problem through our website, you will receive a reply within 10 days.

Please note that we do not report back through independent portals such as Fix My Street but we do investigate everything we receive through these channels.

Dropped kerbs for vehicle access to a property

You can apply for a licence to construct a vehicle cross-over or dropped kerb for access to your property.

Public liability insurance claim

If you have had an accident on the public highway and wish to make a claim against Brighton & Hove City Council because you believe the council has been negligent, please inform us by completing the public liability claim form (MS Word 1.1MB). To avoid delays in processing please ensure that national insurance number and date of birth are included.

If unable to download the form from the link above, please contact the Insurance Section to request one is sent in the post.

Please return the completed form to or post it to:

Insurance Section, Brighton & Hove City Council

3rd Floor, Bartholomew House

Bartholomew Square



Utility company street works

These street works are carried out by organisations such as Southern Water and BT. They carry out about 9,000 works each year in the city to repair, maintain and install their equipment. The council inspects these works and if they are found to be of a poor standard or dangerous to vehicles or pedestrians, the company will be charged with a penalty and directed to make the work safe.

If you have any queries relating to these street works, please contact the council on 01273 292294 or email us

What we do

Highway safety maintenance

The council works to ensure that our roads, pavements and cycleways are safe for people to use.

Brighton & Hove carries out inspections for every one of its roads, pavements, footpaths and cycle lanes. Busier roads and pavements are inspected once a month, whilst less busy areas are inspected every three or six months.

Highway Inspectors are trained and qualified officers who carry out this safety inspection regime.

They look after:

  • Over 1,200kms (more than 750 miles) of footpaths. This is the equivalent of walking from Brighton to the south of France.
  • 624km (390 miles) of roads/cycle lanes. This is the equivalent of driving from Brighton to Scotland.

 All reports of potential hazards that are received from members of the public, elected members and other agencies are also investigated by the team.

This is in addition to the inspection regime and usually receives an immediate response in order to minimise any problems.

Highway defects

Any potential hazards are called ‘defects.’ Defects on the roads, pavements and cycle lanes can include raised kerbs or paving, potholes, broken railings, missing slabs etc.

All defects are investigated to see if they require a repair in accordance with government guidance. The government accepts that the highway cannot be completely smooth or defect-free.

This means that not every defect will be repaired. The Highway Inspection team will make decisions based on each individual problem, including size, depth, location and degree of risk to users.

So, a paving slab that is sticking high up into the air will get repaired once we know about it, but broken paving slabs that may look unsightly but still present a relatively smooth surface will not get replaced.


Potholes occur where an area of the road's surface has broken up and fallen out.  

We know that potholes and defects may arise between our inspections, particularly in late winter and early spring.

Potholes are the most obvious form of defect on our roads.

Sometimes the word ‘pothole’ is used as a general term to mean any type of carriageway defects.

The definition of an actual pothole is a hole of sufficient diameter or length and depth to cause a significant hazard.  This means that it allows a vehicle tyre to drop into the hole and hit an opposing edge, causing damage to the tyre or wheel.

However, there are many other sorts of defects, such as unevenness, minor or major crazing, road surface picking out and polishing. These are not potholes but our Highway Inspectors need to look at everything and decide whether and when a repair is warranted, depending on severity, location and other factors.


Timescales for repairs will vary according to the severity of the defect. Orders will be raised for a contractor to repair within two hours, 24 hours, seven days or 28 days, depending on the nature, location and type of problem.

Severe weather

During severe weather, such as very wet or very cold periods, the highway suffers from damage such as materials washing out or from trees being uprooted. In icy weather, a freeze-thaw action can cause the highway to expand and contract, with subsequent damage.

It is not always possible to get to every defect within the usual timescales, because of the amount of problems that arise all over the city’s roads. In these circumstances, we will prioritise the most urgent issues wherever possible.

Department for Transport additional grant funding 2014-15

In 2014-15, the Department for Transport awarded Brighton & Hove City Council the sum of £594,000 for additional highway maintenance (the Pothole Fund)

As part of the council’s highway condition surveys and safety inspection regime, areas of the city in need of renewal or preventative maintenance were identified for works .

The purpose of the works was to:

  1. Carry out repair and renewal on roads prone to potholes
  2. Support the council’s preventative maintenance programme which seeks to protect the highway asset from future failure.

To date, the following roads have received renewal or repair treatment using the Department for Transport’s grant funding, totalling £325,000 expenditure:

Highway Maintenance funding

  • The Avenue                                                                              
  • Southover Street                                                                    
  • Ovingdean Road                                                                      
  • Upper Gloucester Road                                                         
  • Lewes Road                                                                             
  • A259 Kings Road                                                                                               
  • Davigdor Road  / Holland Road                                           
  • Furze Hill                                                                                  
  • Falmer Road                                                                            
  • Devil’s Dyke Road roundabout                                                        
  • Saddlescoombe Road                                                                                                                   
  • Olive Road                                                                                

The roads are a mix of primary routes and local thoroughfares, reflecting the importance of accessibility and safety throughout the city. Additional areas of the city were renewed using Local Transport Plan maintenance funding.

A programme of capital, preventative and safety works will continue this year.

Severe Weather Grant

With the additional ‘Severe Weather’ funding supplied by Central Government over 2 years from 2013-14, it has been possible to undertake works to specific sections of the following roads affected by extreme weather (Total £108,000):

  • Highcroft Villas                                                                        
  • Olive Road  (part)                                                                  

Read more about the Department for Transport additional grant funding 2013-14 (PDF 200KB).