Service update: Friday 3 April 2020
Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.
Our parking phone line is open from 9am to 1pm. We cannot currently accept cheque as a payment method.
Parking Permit Centre
The Parking Customer Service Team are not able to offer a counter service at present, the online service and emails are currently unaffected.
The parking customer service phone lines will now only be answered between 9am-1pm.
We aim to continue to issue parking permits, however it may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services. Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.
We aim to acknowledge your email within 2 working days.
For details of how we handle the information that you provide to us, please read our data processing and privacy notices
Key Workers and Carers
We are making a number of concessions to key workers and carers to support their important work on a temporary basis. We will be providing more information on this soon.
NHS and social workers
We will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.
These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.
This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.
Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.
It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice