Service update: Friday 3 April 2020
Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.
Our parking phone line is open from 9am to 1pm. We cannot currently accept cheque as a payment method.
Parking Permit Centre
The Parking Customer Service Team are not able to offer a counter service at present, the online service and emails are currently unaffected.
The parking customer service phone lines will now only be answered between 9am-1pm.
We aim to continue to issue parking permits, however it may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services. Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.
We aim to acknowledge your email within 2 working days.
For details of how we handle the information that you provide to us, please read our data processing and privacy notices
Key Workers and Carers
We are making a number of concessions to key workers and carers to support their important work on a temporary basis. We will be providing more information on this soon.
NHS and social workers
We will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.
These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.
This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.
Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.
It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice
If you live in a controlled parking zone in the city, you can buy visitor parking permits which your visitors can use.
With a visitor parking permit your guests can park in permit bays or shared-use parking bays in the zone where you live.
- Find your address on our zone map to find out which zone you live in.
- sign up for an account with us as part of the application
- be a resident of Brighton & Hove, over the age of 17
- provide two recent proofs of address dated within the last three months. You can scan copies or take photos.
It will take up to five working days for us to send the visitor parking permit scratch cards out to you. If you need them sooner, you can get them in person at the parking permit centre at Hove Town Hall. Please remember to take your proofs of address with you.
Please Note: Landlords do not qualify for visitor’s permits.
Pricing and permit allocations
The amount of visitor permits you can buy depends on which zone you live in:
|L, P, S and W||100||£2.20|
|Y and Z||25||£4.50|
|B and D||50||£2.60|
|All other zones||50||£3.50|
How to use a visitor permit scratch card
Frequently asked questions
- How do I apply and how do I get more?
- How long do the permits last for?
- What do I do if I cannot collect the visitor permits myself?
- What do I do if I move address?
- My visitor permits have expired what do I do?
- Can I have more visitor permits when I have used my allocation?
- How do I use the visitor permits?
- What are the terms and conditions of use?
- I have received a Penalty Charge Notice when using a visitor permit, what do I do?
How do I apply and how do I get more?
To ensure we only issue visitor permits to Brighton & Hove residents, you will need to provide two proofs of address dated within three months of your application.
If you're visiting the customer service centre or applying by post, then:
- please complete the repeat request for visitor permits application form if you've bought permits for your address before;
- otherwise please print and complete this application form.
You'll need to return your completed application to us along with two proofs of address, dated within three months.
How long do the permits last for?
The permits are valid for a minimum of 12 months. Every resident is entitled to a yearly allocation, which are valid as stated on each scratchcard. Permits cannot be used after the expiry date printed on them and cannot be refunded.
What do I do if I move address?
If you have moved address you should let the council know immediately. You'll need to provide us with proof of your new address. If you still have valid permits for your old address, we may be able to swap them for permits valid within your new parking zone.
We only issue refunds for visitor permits if you are moving outside of the Controlled Parking Zone and your permits are still valid. To qualify, you must be moving to an area that does not have permit bays.
I have expired permits, what do I do?
Visitor permits are non-transferable and non-refundable. Expired permits cannot be used. Please ensure you do not buy more than you need.
Can I have more visitor permits once I have used my allocation?
We do not issue more permits than you are allowed except in extreme circumstances, such as a serious illness.
If you think that you should have more permits and there are mitigating circumstances please e-mail firstname.lastname@example.org.
I have received a Penalty Charge Notice when using a visitor permit what do I do?
You should check that you have used the permit in accordance with the conditions of use.
You should decide whether to: