Reporting a vehicle parked where it should not be

How to report a vehicle

If you see a vehicle parked where you think it should not be, you can report it to us.

By phone

Call us on 0345 603 5469 and select option 2.

We aim to attend within one hour of receiving the complaint between 9am and 7pm

This is a 24 hour answer phone service, please leave a message.


For problems that do not need a response within one hour, please use our reporting an illegally parked vehicle online form.


If you believe a vehicle is abandoned, please see our abandoned vehicles page for details of how to report it.

What we'll need to know

You should have ready the:

  • vehicle registration
  • name of the street that the vehicle is parked in
  • number of the property that the vehicle is parked outside of
  • type of bay that the vehicle is parked in

A Civil Enforcement Officer will be asked to go and assess the situation. If a vehicle is parked where it should not be then a Penalty Charge Notice may be issued

Please note: There are some vehicles that are exempt from the parking restrictions or have permission to park in certain bays. These vehicles will usually have either a permit, badge or ticket on display.

We have introduced Pay by Phone parking to controlled parking zones (CPZs) across the city. People who have paid to park using their phone will not be displaying a ticket on their vehicle but will still be legally parked.