What you can do about a penalty charge notice

We cannot discuss penalty charge notices in person, over the phone or on social media. Any enquiries must be in writing so that we have an audit trail of all correspondence and the reasons behind any decisions made.

Photographs or CCTV footage might be available for your case, but there is no legal requirement to have photographs related to your case.

You can view any photographs taken by the Civil Enforcement Officer or CCTV prior to deciding whether you want to pay or challenge the penalty charge notice. Photographs can be viewed 24 hours after the ticket has been issued.

Find your penalty charge notice number

Cost of a penalty charge notice

The cost of a penalty charge notice is set by the Department for Transport.

There are lower and higher contraventions because some contraventions are more serious than others.

Level of charge Amount of charge Discount charge if paid within 14 days from the date of the issuing of the notice
Higher £70 £35
Lower £50 £25
Bus lane/bus gate £60 £30