PayByPhone parking

Service update: Friday 3 April 2020

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

Our parking phone line is open from 9am to 1pm. We cannot currently accept cheque as a payment method. 

Parking Permit Centre 

The Parking Customer Service Team are not able to offer a counter service at present, the online service and emails are currently unaffected.

The parking customer service phone lines will now only be answered between 9am-1pm. 

We aim to continue to issue parking permits, however it may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services.  Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.

We aim to acknowledge your email within 2 working days.

For details of how we handle the information that you provide to us, please read our data processing and privacy notices

Key Workers and Carers

We are making a number of concessions to key workers and carers to support their important work on a temporary basis.  We will be providing more information on this soon.

NHS and social workers

We will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.

These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.

This will enable them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.

Parking Enforcement

Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.

It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support.  We will continue to monitor the situation in line with government advice

 


PayByPhone parking is available for all parking bays where you pay across Brighton & Hove.

You can use any mobile phone to PayByPhone, you don't need an internet connection.

  • If you don't have a mobile phone you can pay at a pay and display machine or at a PayPoint shop.

Register for PayByPhone

It's best to register for PayByPhone before you first use it. You can also register when you park.

Register using one of the methods below, if you don't have access to the internet you can call.

 PayByPhone service charges

There is a 10p service charge for each transaction.

There are other optional charges for additional message alerts and receipt, both cost 10p for each message.

The option for these can be changed in the default settings.

How to pay

Once you've registered, you can pay in a number of ways. If you don't have a smart phone you can call the automatic payment line or text.

Touch tone

  1. Call the number displayed on signage
  2. Respond to the prompts
  3. Wait to hear that parking has started

Text

  1. Text 65565 with LOCATION (see on street signage), DURATION (in hours) and the 3 digit security code from the back of the registered payment card.
  2. Wait for text confirmation that parking has started

You do no need a smart phone to pay by Touch Tone or Text.

Mobile Web

  1. Visit the mobile web page
  2. Log in, then enter your parking requirements

Mobile Apps

Download and register on your device. Apps are available for iPhone, Android and Blackberry devices

Help and Guidance

See a step-by-step guide on the PayByPhone website.

A complete list of all PayByPhone location codes for Brighton and Hove is also available there.

Youtube video

Watch a Youtube video on how to pay for parking with PaybyPhone on the PaybyPhone Youtube channel

Customer Support

PaybyPhone have introduced a new self-service support centre. To use this service please visit support.paybyphone.co.uk

Cash payment pay & display

Although the council is reducing the number of cash payment machines on street we aim to keep one cash payment machine in most streets. So if you don’t have a mobile phone or prefer not to use it for parking then you can still pay this way.

PayPoint

You can pay for parking by cash at any shop in the city with the PayPoint sign. 

To pay at a PayPoint shop you will need

  • the parking location shown on the sign where your car is parked
  • your vehicle registration number.  

PayPoint logoYou don't need exact change, with PayPoint you can pay with notes and get change. There are over 150 shops with PayPoint in Brighton & Hove.

Use the PayPoint website to find the nearest PayPoint shop

Download a list of the PayPoint outlets (PDF 167KB)

Why we’ve introduced PayByPhone parking

We’ve introduced this service because there are a number of advantages for our customers

These include:

  • paying without cash
  • paying from a vehicle
  • extending parking time remotely

Find out more about why we introduced PayByPhone and other frequently asked questions.