PayByPhone and Paypoint Parking - Frequently asked questions

General

Why did the council introduce pay by phone parking? 

Introducing mobile phone parking was one recommendation of the Citywide Parking Review, carried out in summer 2012. 45% of those surveyed said they would use their mobile phone to pay for parking at least sometimes and 78% indicated they wanted to pay for parking using credit or debit cards. A Transport committee report (PDF 74KB) recommending the introduction of pay by phone parking was approved in January 2013, leading to the roll-out of the PayByPhone parking service in September 2013, alongside our existing pay & display machines. PayByPhone was first available on the seafront, and in our pay & display car parks, before being rolled out in central Brighton and then throughout our Controlled Parking Zones.

Are PayByPhone and PayPoint the same? 

PaybyPhone is a product of the PayPoint company but they offer different ways to purchase parking sessions.

Pay & Display Machine Removal 2015

Why are the council doing this? 

One savings proposal put forward to Budget Council for 2015/16 was to reduce the number of Pay & Display machines on street, many of which across the city are past the end of their use. The Pay by Phone and PayPoint options are a way of achieving this whilst still allowing motorists to park legally.

How many machines will be removed? 

Although the council is reducing the number of cash payment machines on street we aim to keep one cash payment machine in most streets. So if you don’t have a mobile phone or prefer not to use it for parking then you can still pay this way​

Will I still have to pay a service charge? 

Yes, there will be a 10p service charge to cover the cost of the service once the machines have been removed.

PayByPhone Parking

Where can I use PayByPhone to park? 

PayByPhone is available in all on-street pay & display bays across Brighton & Hove as well as all of our pay & display car parks. PaybyPhone is not available in our pay on foot car parks: London Road, Regency Square, The Lanes and Trafalgar Street.

How do I set up a PayByPhone account?

The easiest way to set-up an account is in advance online. Registration is easy and only takes a few minutes. Register with PayByPhone

Do I need to use a smartphone to use PaybyPhone? 

No, you do not need to have a smartphone to be able to use PaybyPhone but you will need a telephone number to act as your account reference. There are 5 different ways to use PaybyPhone:

  • Touch tone. Call to enter details using a telephone keypad.
  • Text. Send a text message to purchase a parking session.
  • Mobile web. Purchase a parking session online via your phone.
  • Internet. Purchase a parking session when online.
  • Mobile apps. Parking sessions can also be purchased via iPhone or Android apps.

Do I need to return to my vehicle to top up my parking session? 

No, unlike with pay & display machines, parking sessions can be topped up remotely by making a note of the location code where you have parked and using one of the above methods to extend your stay.

Is there a subscription fee to join PaybyPhone? 

No, there is no subscription fee to sign up to PaybyPhone.

Is there a service charge for using PayByPhone?  

There is a minimum service charge of 10p to cover the cost of the service (reduced from 15p earlier this year). Any additional service charges incurred are based on text settings which are activated or deactivated through your PayByPhone account.

Can I add more than one vehicle to my account? 

There is no limit on the number of vehicles which can be added to an account. The PayByPhone system will default to either the last vehicle parked or the last vehicle added to the account. Care should always be taken to ensure the correct vehicle has been selected when purchasing a parking session.

Do I need to register with PayByPhone in each place I visit? 

No. You only need to register once with PayByPhone and then you can use it to park in any pay & display area in Brighton & Hove or any other town or city where it's available.

Where I can I find out more about PayByPhone parking?  

You can find more information on our main paybyphone page and the PaybyPhone website, which has a more detailed list of frequently asked questions about paybyphone. You can register on the PayByPhone website, on the mobile web page or by using the free PayByPhone app.

Complaints regarding PayByPhone

If you have a complaint or problem with paybyphone you can either call 0330 400 7275 or email uksupport@paybyphone.com

PayPoint Parking

Why is the council using PayPoint shops for parking payments? 

The council has introduced this as an alternative to pay & display machines for drivers who would prefer to continue using cash to pay for parking or don’t have a mobile phone to access PaybyPhone.

How close are the PayPoint shops to the parking bays? 

Each Pay by Phone location will have information on a text locator service to find the nearest shop.

Do I need a mobile phone or PayByPhone account to pay via PayPoint? 

No. Paying for parking sessions at a PayPoint shop means you can still use cash to pay for your parking and you do not have to have a credit or debit card or access to a mobile phone. Unlike with pay & display machines, you can also use notes and receive change at a PayPoint shop.

Is there a service charge for paying for parking at a PayPoint shop? 

No, as with pay & display machines, there is no service charge when paying for parking in a PayPoint shop.

Do I need to return to my vehicle to top up my parking session? 

No, parking sessions can be topped up remotely by making a note of the location code where you have parked and going in to any one of the 150 PayPoint shops across Brighton & Hove to extend your stay.

Where are the PayPoint shops in Brighton & Hove

List of PayPoint outlets in the city (PDF 190KB).