Service update

We apologise for the problems you may be having renewing your resident parking permits.

These changes are designed to improve the way residents manage their accounts with us in the long term, as well as improve things like fraud prevention and council efficiency.

We're currently working our way through the backlog of enquiries we've received in recent weeks. Thank you for your patience while we get to these. 

If you have contacted us by phone, email or through our online form, we will get to your enquiry. 

Leaving your phone number on the online form is still the quickest way for us to deal with your issues if you need contact from officers.

The ‘grace period’ for renewals is now currently 7 days which the service is continuing to monitor.

If you receive or have received a Penalty Charge Notice because your permit did not arrive in time (due to a system error) then we can confirm that officers reviewing any appeals are fully aware of this issue and will deal with your case accordingly. 

Types of permits

To find out more about the controlled parking zones please see our pages on zone information.

Renew your permit

Change of details

Please let us know as soon as possible if any details for your permit need to be updated.

Parking Permit centre

The Parking Permit centre at Hove Town Hall is closed.

You can apply for visitor permits and resident permits, including renewal of resident permits, through MyAccount.

Phone lines

If you cannot access the internet we'll help you fill in the online form.

You may need to take extra steps after the phone call to finish your application, like providing proof of address or vehicle documents by post.

The parking services phone line is open to support you if you're not able to access our service through the website and online forms. Officers answering these calls will only be able to assist you completing online forms.

If you need help, phone 01273 296 622 between 9am and 1:30pm Monday to Friday.

The average wait time on this line is over 30 minutes.