Parking permit centre

Please be aware that the Parking Permit Centre now closes at 1pm on Tuesdays 

Our address

Customer Service Centre
Hove Town Hall
Norton Road

Christmas and New Year 

The centre will be closed on: 

  • Wednesday 25 December 2019
  • Thursday 26 December 2019
  • Wednesday 1 January 2020

Our normal opening hours, shown below, will apply at all other times.


Opening hours

  • Monday: 9am to 4.30pm
  • Tuesday: 9am to 1pm
  • Wednesday to Friday: 9am to 4.30pm
  • Saturday: 9am to 1pm
  • Sunday: closed
  • Public Holidays: closed

Blue Badge and Concessionary Travel office

  • Monday: 9am to 4.30pm
  • Tuesday: 9am to 1pm
  • Wednesday to Friday: 9am to 4.30pm
  • Saturday: closed
  • Sunday: closed
  • Public Holidays: closed


At the parking permit centre payment can be made by cash, cheque, postal order and debit / credit cards


Types of permits

Find out more about the types of permits we offer.

Drop box for permit applications

For customers paying by cheque or postal order for their permit there is a drop box to avoid queuing. Please ensure your application is fully completed (with any required proofs attached) and that your payment is included. Cheques or money orders should be made payable to: Brighton & Hove City Council.

Self service monitors

There are self-service monitors in the centre for customers to use. These will allow customers to apply online if they do not have access to a PC or laptop.

Penalty Charge Notices

We are not able to discuss penalty charge notices in person or on the telephone. We don't accept instalment payments for penalty charge notices.

Appealing a penalty charge notice

In line with the Traffic Management Act 2004, appeals regarding penalty charge notices should be dealt with in writing. The council is not able to deal with appeals in person or by telephone. Find out how to appeal.

Drop box for penalty charge notice appeals

A black drop box has been put in the centre for people who want to just drop in their appeals. Customers will not have to queue to do this.

Paying a penalty charge notice

Payments for penalty charge notices can be made online, by post, or on the automated payment line: 0345 603 5469.

Customers who want to pay cash will still be able to pay for a penalty charge notice at the permit desk.

Lost penalty charge notice

If you have lost your penalty charge notice and need the reference number please email

You must provide the vehicle registration number and the date the penalty was issued.

Certificated Enforcement Agency (formerly known as bailiffs)

If you have received a letter from a Certificated Enforcement Agency you can obtain further information here.

Online services

Telephone enquiries

Our telephone enquiry line can help you if you need to speak to a member of staff or cannot locate the information you need on our website. Call us on 01273 296622.




Monday, Wednesday, Thursday, Friday






Saturday to Sunday