New Ticket Machines on All Brighton & Hove Buses

New Ticket Machines on All Brighton & Hove Buses and concessionary card travel

New ticket machines are now being fitted onto all our Brighton & Hove buses which will greatly improve the overall customer experience.

The new machines will now enable customers to scan their paper tickets bought from the driver, their M Tickets as well as still being able to scan their Keycards and concessionary passes.

Customers will now also have the added convenience of all the ticket machines being situated in the same place. The machines are now all situated next to the driver and below the cab screen- regardless of bus type.

Whilst for the majority of our customers these are positive changes we also recognise that some customers may require a little extra assistance to enable their independent travel. Some customers may be unable to scan their passes and concessionary cards, for varying reasons, examples of which may include passengers with sight impairments not able to see the new position of the ticket machine or customers unable to use their hands.  Be assured drivers will be offering assistance to any customer unable to scan their card. This may include the driver scanning the card on the customers behalf or if required accepting a concessionary card as a flash pass as long as its in date and the picture matches the likeness on the card.

Do let our staff know if assistance is required and we will endeavour to help where and when we can. 

Anyone requiring any further information can contact us by:

Telephone us on 01273 886200

E-mail us at info@buses.co.uk

Facebook /brightonbuses

Twitter 

07583 051915: SMS for passengers with a hearing impairment

Or speak to us in person at 

1 Stop Travel 

26 North St, 

Brighton 

BN1 1EB