How to contact council housing

For council tenants and leaseholders, please see our contact details below:


Housing Customer Service Team

For general council tenant and leaseholder enquiries

Repairs are dealt with by our partner Mears (see the 'Repairs' heading below for contact information).

For Homemove enquiries from people other than Brighton & Hove City Council tenants:

Postal address

For all enquiries, please write to us at:
Housing Centre
Unit 1 Fairway Trading Estate
Eastergate Road

Visit our Housing Customer Service Team

Brighton Customer Service Centre

Bartholomew House, Bartholomew Square, Brighton, BN1 1JE

  • Monday to Friday: 8.45am to 1pm and 2pm to 4.30pm

Go to the Brighton Customer Service Centre web page

​Lavender Street Housing Office

Kemp Town, Brighton BN2 1JU

  • Monday to Thursday: 9am to 1pm and 2pm to 5pm
  • Friday: 9am to 1pm and 2pm to 4.30pm

Portslade Town Hall

Victoria Road, Portslade, BN41 1YF

  • Monday to Thursday: 9am to 1pm and 2pm to 5pm
  • Friday: 9am to 1pm and 2pm to 4.30pm

Whitehawk Community Hub

179a Whitehawk Road, Brighton, BN2 5FL

  • Monday to Thursday: 9am to 1pm and 2pm to 5pm
  • Friday: 9am to 1pm and 2pm to 4.30pm

Go to the Whitehawk Community Hub web page


To report or follow up on an existing repair:

Housing Car Parks & Garages (Housing Customer Services)

For enquiries about car parking spaces and garages please contact Housing Customer Services:

Estates Service

For estates cleaning, rubbish and graffiti removal, common way lighting issues contact us:

Housing Customer Online System

For enquiries about how to access the housing customer online system, which gives you access to your rent and other accounts 24 hours a day, seven days a week:

Housing Income Management Team

If you are have difficulty paying your rent or need advice about arrears:

Home Ownership and Leasehold Management

For right to buy enquiries and leaseholder enquiries:

Re-housing Team

If you have an enquiry about an offer of accommodation:

Rent Accounting Section

For enquiries about direct debit and other payment methods:

Seniors Housing

For enquiries about our seniors housing service: