Housing customer service for council tenants and leaseholders

The service you can expect from us

In order to achieve and maintain an excellent level of customer service, the council has adopted a customer promise.

Changes to Housing Services

In July 2012, in order to improve our service delivery, we changed the way that we organise our service.  You can find out more about the changes by visiting our 'Changes to Housing Services' page.

How to contact us

Please visit our contact us page for details of how to get in touch.

Our service pledges

We have worked with tenants and leaseholders to develop our service pledges for housing management.  These cover resident involvement, lettings, tenancy management, anti-social behaviour, repairs and maintenance, income management, the estates service, sheltered housing, leasehold management and car parks and garages.

The service pledges are our 'local service offers', developed and agreed with residents in line with the regulatory requirements.

Our Performance

Housing Management uses a range of performance indicators covering all major aspects of the service to record how well we are doing and help plan service delivery. Every three months we report these performance indicators to the Housing Management Consultative Sub-Committee.

You can view these reports on our Housing Performance page.

Have your say

We welcome your views and feedback on how we can improve our services. If you have any suggestions you can contact us by emailing housing.customerservices@brighton-hove.gov.uk. Alternatively you can share your views with any of our staff in our housing offices or on the estates.

Complaints and compliments

We regularly monitor complaints we receive from tenants and leaseholders in order to put things right and to identify ways of improving our service. Find out how to make a comment, complaint or compliment.