Recycling, rubbish and street cleaning
Our Christmas tree recycling sites closed on Friday 11 January 2019
Tuesday 19 February
Today's collections update
Refuse: Crews are out on scheduled rounds today and will be returning to the Rosedene Close. Due to vehicle problems there will be delays to some on-street and residential communal collections. There are ongoing delays to collections from Dunster Close, Downland Court and part of Highlands Road. This is due to access problems. .
Recycling: Crews are out on scheduled rounds today but there will be delays to collections in the Hove seafront area due to a shortage of staff. There are ongoing delays to collections from Adams Close, Wigmore Close, 9 - 14 Downhill View, Dorset Gardens, Bowen Court, Southmont, part of Lynchet Close and Withdean Court (glass only) due to access problems. Collections in the Ladysmith Road area have been delayed due to the recent bad weather, and some mixed recycling and all glass collections for the area around Shelldale Road in Portslade could not be completed due to a vehicle problem. We will arrange for crews to return to all areas as soon as we can.
We are working hard to catch up with collections delayed by the adverse weather last week and are sorry for any inconvenience the delays are causing. If your collection has been missed please leave your container out for us to collect.
Communal and on-street recycling: Crews are out on scheduled rounds today.
Garden waste: Crews are out on scheduled rounds today.
Our phone lines are busy today.
We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.
If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal bins, check your collection day, request new waste containers or request a street clean.
Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.
A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.
If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.
If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.
We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.
Out of hours emergency contact
An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.
The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.