Recycling, rubbish and street cleaning

Friday 16 March 2018

If you've been in touch about a missed rubbish or recycling collection, please be assured that we’re working hard to get services back to normal.  We’re sorry we’ve not been able to reply to you with individual responses. 

Waste and recycling collections in most parts of the city are now back to normal, however vehicle breakdowns and staff shortages mean we are still catching up in some areas.

We've had extra crews out and are hoping to have everything back to normal by the middle of next week. However, collections could be disrupted further by our drivers having to grit the roads first if snow which is forecast for the weekend happens.

Our street cleaning crews are also monitoring the situation and cleaning as much as possible, and an extra team will be deployed over the weekend to check those areas for litter and clean up where needed.

Keeping our city clean and litter free is very important to us, and we’d like to apologise for the inconvenience the backlog and missed collections is causing.

Both Household Waste Recycling Centres are currently open.

Contacting us

We're currently experiencing high demand on the phone, with a possible wait of 30 minutes. We're answering calls as quickly as we can and are sorry for the delays.

If you're trying to call please bear with us or alternatively use one of our online forms. You can use these to report missed collections, overflowing street bins, request a new bin or box, report hazardous items for urgent street cleaning or request a general street clean.

If you have already called to report your missed collection please be assured we are looking into it. Multiple calls, email and online reports about the same issue will delay our response to you and to other people.

Our staff answering the phones are here to help you. They will do their best to answer questions but may not be able to let you know when a collection can take place. We understand customers may feel frustrated but please be polite and respectful to staff.

We are receiving your email enquiries but at present we are unable to respond.

We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.