Recycling, rubbish and street cleaning

Our Christmas tree recycling sites closed on Friday 11 January 2019

 Thursday 14 February

The best and fastest way to contact us is to email or use our online Do It Now forms here or below.

Today's collections update

Refuse: Crews are out on scheduled rounds today. Collections from Dunster Close have been delayed today by access issues and there are ongoing delays to collections in part of Highlands Road due to access problems.

Recycling: Crews are out on scheduled rounds today. There are ongoing delays to collections from Adams Close, Wigmore Close,  9 - 14 Downhill View, Dorset Gardens,Bowen Court and Withdean Court (glass only) due to access problems. Collections in the Ladysmith Road area, Hovedene and Queens Park Road have also been delayed due to the recent bad weather. There may be delays to communal on-street and residential collections in the city centre around Powis Square due to a vehicle breakdown. We will arrange for crews to return to all areas as soon as we can.

Mixed recycling bins at the Hollingbury Golf course have been contaminated with non-recyclables. We will arrange for these to be emptied by a refuse team as soon as we can,

We are working hard to catch up with collections delayed by the adverse weather last week and are sorry for any inconvenience the delays are causing. If your collection has been missed please leave your container out for us to collect.

Communal and on-street recycling: Crews are out on scheduled rounds today and will be catching up with delayed collections in the Hove area. We are sorry for the inconvenience the delays have caused.

Garden waste: Crews are out on scheduled rounds today.

Please note:

Our phone lines are busy today with a possible wait time of up to 15 minutes at the busiest times.

We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.

If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.

If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.