Recycling, rubbish and street cleaning

Thursday 24 May

Contacting us

We're currently experiencing high demand on the phone, with a possible wait of 15 minutes.

If you're trying to call, please consider using one of our Do it now online forms. You can use these to advise us of missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us. You can use the forms even when you are out and about and it ensures the information is passed directly to the operations team which then assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are being logged into the system.

If you’d like an update on a cleansing issue you've reported, please specifically request this on the form and we'll inform you when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

Rubbish collections

Crews are out today on scheduled work and will also be returning to collections which were not completed earlier in the week.

There are ongoing delays to some communal residential collections in the London Road area and collections on the Knoll Estate.

If your collection has been missed please leave your containers out and we will collect them as soon as we can.

Recycling collections

Crews are out on scheduled rounds and will also be returning to complete collections which were scheduled for completion earlier in the week.

Garden waste collections

Crews are out today.

Communal and on-street recycling and bins

Crews are catching up with residential communal mixed recycling in the seafront and central Hove areas. There are ongoing delays to some communal glass collections.

All the delays are a result of operational issues which we are working hard to resolve.

We are allocating additional resources to assist with all of the delayed collections where we can.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.