Recycling, rubbish and street cleaning

Friday 20 March

Refuse: Crews are out on scheduled rounds today and will be catching up with collections in the Elm Grove area. Collections in the Hanover area may be delayed as a result.  The following areas have not been collected due to access problem:

Buckley Close and Harmsworth Crescent - the crew were delayed in other areas and could not attend due to time constrictions

Saunders Park View, Brighton – access blocked due to gas works.

Larch Close - access blocked by builder's vehicles parked on the corner

Kingsway Court - access blocked by scaffolding on the building

Coombe Lea - access blocked by scaffolding on the building

Recycling: Crews are out on scheduled rounds today and will be returning to the Ladysmith Road area to complete outstanding work. There will be delays to collections due today in the Norwich Drive area as a result. The following collections have not been completed due to access problems:

Argus Lofts, Robert St (glass only)

Ovingdean Close - access blocked by parked cars

South Woodlands - access blocked by a car

Dale Drive - access blocked by a car

Crews will return to these areas as soon as they can. We are sorry for any inconvenience.

Communal and on-street recycling: Crews are out on scheduled rounds today but there may be delays to some on-street and communal residential mixed recycling collections in the Hove area and to some glass collections. We are sorry for the delays and any inconvenience they may cause. We will arrange for teams to attend as soon as we can.

The following containers cannot be collected for recycling due to contamination with non-recyclables:

Saltdean Lido - 2 x mixed recycling bins

Withdean Stadium - 2 x mixed recycling bins

B&Q - mixed recycling bin

John Whittle Lodge - mixed recycling bin

Connaught Terrace - glass recycling bin

Chartwell Court - glass recycling bin

Refuse crews will attend to clear these as soon as they are able.

Garden waste: Crews are out on scheduled rounds today.

Please note: Our opening times have changed

Our phone lines will now be open from 9am to 5pm Monday to Friday, except on Tuesday when they will be closed for one hour from 11am to 12 noon.

Contacting us

Our phone lines are busy today with waiting times of up 15 minutes at the busiest times.

We understand this can be extremely frustrating, but our staff answering the phones are here to help so please be polite and respectful when your call is answered. The team will always do its best to answer questions, but may not be able to say when your collection will happen.

If you’d prefer not to wait, please use one of our Do it now online forms to report missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us - even when you are out and about. Sending the forms ensures your information is passed directly to the operations team which assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are logged into the system.

If you’d like an update on an issue you've reported, please request this on the form and we'll let you know when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

We’re currently unable to monitor our Recycling and Refuse Twitter and Facebook pages so please don’t report any problems on either of these social media platforms until further notice.

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.