Recycling, rubbish and street cleaning

Friday 20 July

Contacting us

We're currently experiencing high demand on the phones.

If you're trying to call, please consider using one of our Do it now online forms. You can use these to advise us of missed collections (including garden waste), report overflowing communal binscheck your collection dayrequest new waste containers or request a street clean.

Completing our forms is often the fastest way to contact us. You can use the forms even when you are out and about and it ensures the information is passed directly to the operations team which then assigns crews and street cleansing operatives to the specific location.

A response isn’t automatically generated for you, but the reports are actioned. The forms also ensure issues are being logged into the system.

If you’d like an update on a cleansing issue you've reported, please specifically request this on the form and we'll inform you when the work is complete.

If you've already called to report your missed collection, please be assured we're looking into it. Multiple calls, emails and online reports about the same issue will delay our response to you and other people.

Refuse collections

Crews are out on scheduled rounds and will also be returning to Hardwick Rd to complete collecions which were missed yesterday. 

Recycling collections

All crews are out on scheduled rounds and will be returning to the Poets Corner area to complete collections which were missed yesterday.

The delays are a result of operational issues which we are working hard to resolve. We are sorry for any inconvenience they may cause. If your collection has been missed please leave your containers out and we will collect them as soon as we can.

Garden waste collections

Crews are out on scheduled rounds today.

Communal and on-street recycling.

All crews are out on scheduled rounds today.

 

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Out of hours emergency contact

An out of hours service operates for environmental emergencies. You can access this service between 5pm and 9am weekdays, and all day weekends and Bank Holidays. This service should not be used for non-emergency enquiries.

The telephone number for out of hours emergencies in Brighton & Hove is 01273 292229.