Report a noise problem
We investigate noise to check if it is causing a statutory nuisance under the Environmental Protection Act 1990. More information on statutory nuisance can be found on www.gov.uk.
We also have more rapid powers for dealing with continually sounding alarms.
The best way to contact our service is through our online Environmental Health report form.
We're not able to deal with
- transport noise- you can find out who to contact about transport noise at gov.uk.
- noise in the street from the general public, except for busking and equipment such as generators.
- poor sound insulation or everyday noise (like walking, talking, laughing, children playing or babies crying), as case law prevents action over such matters.
Before contacting the service
Make sure you have read the above, and that we can deal with the noise issue affecting you.
Be aware that all complaints to the council will need to be declared when selling a property. The council will keep a record of all complaints made and certain information will be retrievable through the Freedom of Information Act.
Our involvement can sometimes aggravate matters, particularly if it's the first time the people hear that there's a problem. Before reporting an issue you may want to consider taking your own action.
How to contact the service
To report a noise complaint or for advice, call the Environmental Protection Team on 01273 294266 between 9am to 5pm, Monday to Friday.
Alternatively, you can speak to someone in our customer service centres at:
Weekend noise patrol
The council’s out of hours weekend noise patrol service is now operating from 10pm to 3am on Friday/Saturday and Saturday/Sunday.
Please contact us on 01273 293541 and let us know the following:
- your name and address
- contact number
- details of where the noise is coming from
In an emergency, please call Sussex Police on 999.
What we will do
Every case is different, but in general we will:
- Contact the person responsible and tell them about the complaint
- If the noise continues we will collect evidence by asking you to keep diaries, and sending out officers or recording equipment
- Where a statutory nuisance is identified, we will take action in line with our enforcement policy
Your name and address will not be given to the person complained about without your permission, although they may be able to guess your identity. Your details are also likely to need to be revealed if we take any legal or formal action.