The Field Officer team is new role bringing council services out to the city’s communities, operating between 12 noon and 8pm seven days a week.
The role has been developed to work closely with communities and partners, and act as troubleshooters to deliver co-ordinated, fast and effective enforcement and inspection work across a number of council services.
Field Officers are there to help residents with community issues across a number of services, including noise nuisance, environmental health, housing, planning enforcement, community safety, seafront services and parks. Mobile technology allows the team to report issues back to services while out and about..
The ways to report issues are not changing - the Field Officers will pick up work reported through the existing channels to the services.
The main purpose of the Field Officer team is to:
- provide timely and effective responsive enforcement action to resolve problems and reduce unnecessary demand on partners and services
- gather intelligence and evidence to allow services to help deliver faster, more effective and more co-ordinated enforcement action to resolve environmental and community problems
- promote behaviour change and community collaboration
The service provides coordinated fast and effective enforcement and inspection work across a number of council services, while at the same time working proactively with communities. The role will be regularly reviewed to make sure it’s meeting community and service needs, resource, and seasonal demands.
The main functions of the team are to:
- Work with residents and communities to help solve local issues by involving appropriate partner and council services.
- Report issues they can’t deal with themselves to council colleagues and partners.
- Support colleagues and partners by gathering evidence so that issues reported by residents can be dealt with more quickly, for example breaches of planning conditions, unauthorised signage, antisocial behaviour and noise nuisance investigations.
- Support colleagues and partners by targeting ‘hotspot’ areas over weekends and evenings. Field Officers will work jointly with colleagues from City Parks, Seafront and Travellers teams to investigate and enforce PSPO offences, in particular evenings and weekends.
- Attend community meetings to better understand the concerns of residents and help plan solutions.