Environment Health service standards
This page explains what you can expect from the Environmental Health Department. Whether you run a business, are an employee or a member of the general public, we are committed to providing you with an efficient, courteous and helpful service, and this tells you how we aim to do that and the standards we will meet.
What does our Environmental Health Service do?
We deliver services in a number of areas:
- Hygiene standards
- Food safety
- Imported foods
- Food related illnesses
- Food Hygiene Rating scheme
- Noise and nuisance
- Investigating local air pollution control
- Contaminated land strategy
- Local air quality strategy
- Infectious disease investigation
- Healthy workplaces
- Health checks
- Health trainers
- Tobacco control
We make a fundamental contribution to the maintenance and improvement of public health, quality of life and wellbeing. Our priorities are to:
- Protect the public, businesses and the environment from harm
- Support the local economy and help it grow and prosper
We are committed to being transparent in our activities and we publish our performance data annually.
How we work
We carry out all our activities in a way that supports those we regulate, and we ensure that information and guidance is available to help them meet their statutory obligations. We provide advice that is tailored to particular needs and circumstances.
- The framework agreement on official feed and food controls by local authorities (Food Standards Agency website)
- Food law enforcement service plan (PDF 262 KB)
Health and safety
Licensing - Locally Developed Risk Based Inspection Programme
The Council's Licensing Team operate a risk rate inspection programme where premises are inspected to ensure they are conforming to the conditions of their licence and then score rated against a number of risk factors including, type of business, operating hours, location, capacity, confidence in management, enforcement and complaint history and control measures in place. The frequency of re-inspection is dependent on whether the premises scores a high, medium or low risk rating.
Statutory nuisances include:
- Smoke, fumes or gases from any premises
- Dust, steam or smells from business premises
- Accumulations or deposits
- Animals which are badly kept
- Noise or vibration
- Artificial light
All complaints are investigated in line with statutory duties. Our principal licensing policies are:
- We deal proportionately with breaches of the law as set out in our Environmental health enforcement policy (PDF 97KB)
- Our services are delivered in accordance with the requirements of the Regulators' code (PDF 151KB)
Working with businesses and others we regulate
You can expect, and will receive, an efficient and professional service from us.
Our team of officers will:
- Be courteous and polite
- Always identify themselves by name and provide contact details
- Seek to gain an understanding of how your business operates and the pressures you face
- Provide details of how to discuss any concerns you may have
- Agree time-scales, expectations and preferred methods of communication with you
- Ensure that you are kept informed of progress on any outstanding issues
Your business may also be be receiving help and advice from other organisations, and we will do our best to work with them to ensure that you receive the best service.
Helping you to get it right
We want to work with you to help your business become a success. It's important that you can come to us for advice. Our aim is to help you solve any problems you may be having, rather than taking enforcement action against you. We can:
- Provide advice that supports compliance and that can be relied on
- Provide advice that is appropriate for your circumstances and which is not overly burdensome
- Provide clear advice that can be easily understood and implemented
- Distinguish legal requirements from suggested good practice
- Acknowledge good practice and compliance
- Ensure that any verbal advice you receive is confirmed in writing if requested
No charges are currently made for advice.
- Statement of Licensing Policy (PDF 1.3MB)
- Statement of gambling Policy 2016 (PDF 161KB)
- Sex establishment licensing policy (PDF 506KB)
- Street trading (PDF 355KB)
- Hackney Carriage and private hire (PDF 455KB)
- Fees and charges schedule (PDF 61KB)
- Taxi Licensing work instructions– complaints, service requests and medicals (PDF 70KB)
- Taxi Licensing work instructions – suspensions and revocations (PDF 89KB)
2017 to 2018 licence fees
- 2017 to 2018 licensing fees for sex establishments, street trading and gambling (PDF 59KB)
- 2017 to 2018 taxi licensing fees (PDF 101KB)
Inspections and other compliance visits
We monitor and support compliance in a number of different ways, including through inspections, sampling visits, test purchases, advisory visits and complaint investigations.These visits will always be based on an assessment of risk. You will be given notice that we intend to visit unless we have specific reason to believe that an unannounced visit is more appropriate.
When we visit you, an officer will:
- Explain the reason and purpose of the visit
- Carry their identification card at all times and present it on request
- Exercise discretion in front of your customers and staff
- Be aware of how you approach compliance within your business, and use this information during future interactions with you.
- Provide advice to help you meet your statutory obligations where required
- Provide a written record of the visit
Responding to non-compliance
Where we identify any failure to meet legal obligations, we will respond proportionately, taking account of the circumstances, in line with our licensing enforcement policy (PDF 119KB).
Where we require you to take action to remedy any failings we will:
- Explain the nature of the non-compliance
- Discuss what is required to achieve compliance, taking into account your circumstances
- Clearly explain any advice, actions required or decisions that we have taken
- Agree timescales that are acceptable to both you and us, in relation to any actions required
- Provide in writing details of how to appeal against any advice provided, actions required or decisions taken, including any statutory rights to appeal
- Explain what will happen next, including any timescales
- Keep in touch with you, where required, until the matter is resolved
Requests for our service
We respond to requests for assistance that we receive, including requests for advice and complaints about breaches of the law. We will:
- Acknowledge your request within five to ten working days, depending on the nature of the request
- Tell you when you can expect a substantive response
- Seek to fully understand the nature of your request
- Explain what we may or may not be able to do, so that you know what to expect
- Keep you informed of progress throughout our involvement
- Provide clear advice where appropriate
- Inform you of the outcome as appropriate
Target response times
Officers aim to meet the following standards:
- Most requests - five working-days
- Non-urgent enquiries - 10 working-days
- Certain specified emergencies - one working-day
- Noise complaints - four working-days
- Target resolution time for noise complaints is 60 working days
Please be aware that a risk based judgement will be made by officers to determine whether a more prompt response is required.
How to contact us
To contact us, you can:
- phone 01273 294 266
- send an email to firstname.lastname@example.org
- post to Environmental Health, Bartholomew House, Bartholomew Square, Brighton, BN1 1J
We will work with you in the most appropriate way to meet your individual needs. We can make information available in different formats, and have access to translation and interpretation services.
If you contact us, we will ask you for your name and contact details to enable us to keep in touch with you, and to keep you updated as the matter progresses. Your details are kept confidential and not passed on to anyone else without your permission. Generally, our Officers will not deal with anonymous complaints.
Personal data will be managed in accordance with Brighton & Hove City Council's Data Protection Policy.
We have a dedicated team of officers who have the appropriate qualifications, skills and experience to deliver the services provided. Where specialist knowledge is required in an area outside of our expertise, we can call on additional resources as necessary.
Working with others
Our Environmental Health service works closely with other council services and our aim is to provide a streamlined service to you.
We are part of a much wider regulatory system in Brighton and Hove, with other regulators such as the East Sussex Fire and Rescue Service, Sussex Police, The Health and Safety Executive and the Environment Agency. This enables us to deliver a more joined-up and consistent service. This includes sharing information and data on compliance and risk, where the law allows, to help target regulatory resources.
Having your say
Complaints and appeals - we are always willing to discuss with you the reasons why we have acted in a particular way, or have asked you to act in a particular way. You can contact the Head of Regulatory Services at Bartholomew House, Bartholomew Square, Brighton, BN1 1JP or email: email@example.com.
We manage complaints about our service through Brighton and Hove City Council’s Corporate Complaints Policy.
To get in touch, you can:
- send an email to firstname.lastname@example.org
- phone 0500 291 229
- post to Customer Feedback, FREEPOST SEA 2560, Brighton, BN1 1ZW
The Food Standards Agency have set up an external appeal process for businesses to pursue if they are not happy with the decisions/actions of any local authority. This was a recommendation made by a government review.
Your input helps us to make sure that our service is meeting your needs. We would like to hear from you, whether your experience has been good or in need of improvement. We regularly send out customer satisfaction surveys, the results of which can be viewed here:
- Noise patrol survey results (PDF 34KB)
- Request for service survey results (PDF 35KB)
- Premises inspection survey results (PDF 27KB)
We always welcome feedback. To give us feedback, you can:
- phone 01273 294 266
- send an email to email@example.com
- post to Environmental Health, Bartholomew House, Bartholomew Square, Brighton, BN1 1JP
Any feedback that we receive will be acknowledged, considered and responded to.
Developing our service with you
There are a number of groups that we consult with to ensure that we are delivering our service to meet your needs. We are always happy to welcome new members to these groups.
We currently work with the following:
- Licensing consultative groups
- Licensing Strategy Group
- Taxi Forum
- Local Action Teams
If you are interested in finding out more about the work of these groups, please visit Safe in the City or contact us using the contact details above.