Check if any flood alerts are in place.
- Please contact the council to report flooding: 01273 292929
- If the flooding is coming from a sewer, please contact Southern Water.
Out of office reporting
For emergencies only on weekends, bank holidays and 4pm to 8pm on weekdays:
- Call: 01273 292229
Flooding health advice
Public Health England provides important information about risks to health caused by flooding.
You're advised to take the following simple hygiene precautions when dealing with areas affected by flood water:
- Use rubber gloves and avoid contact with skin
- Wash down contaminated surfaces with hot water and detergent
- Wipe surfaces with a bleach solution, dilute one part bleach with ten parts cold water.
- Wash hands before eating and after contact with floodwater.
- If you are unwell seek advice from your GP in the usual way.
- Allow any pools of water to dry out. Once areas have dried, and have been cleaned and disinfected, they are safe to use.
- If taps become contaminated, they should be cleaned and disinfected with diluted bleach solution, one part bleach with ten parts cold water, then left. Run tap briefly to flush through water before using.
Protecting your property
You should make your own arrangements to protect your property from flooding. We will only look at requests for sandbags when people's homes are in imminent danger of flooding.
If you are unable to get sandbags, you can use plastic bags or pillow cases filled with soil or sand instead. View the Environment Agency's leaflet on using sandbags for further information.
Sandbags are mostly used to hold back water from rivers that have burst their banks and occasionally for coastal defence.They aren't as useful for heavy rainfall and surface water flooding as they can stop water draining away if not put in the right place.
Preparing for flooding
The Environment Agency website provides useful information on how to:
The National Flood Forum website provides useful information and advice on flood resilience and resistance measures.
The Association of British Insurers has a guide to resistant and resilient repair after a flood (PDF 55KB).
Insuring your property
You should talk to your insurance company about their polices.
The National Flood Forum has advice for residents and businesses having difficulties getting insurance in flood risk areas. Defra has also produced guidance on getting flood insurance in high-risk areas.
Flood risk management
We have more information about what the council does to reduce the risk of flooding on the coastal defence and flooding page.
Flood risk maps
Flood risk maps show which parts of the city are most at risk from flooding. They are available on the Environment Agency website:
Contact someone about flooding
- For enquiries relating to the risk of flooding from surface water maps, please contact the council on 01273 292929
- For enquiries relating to the flood risk maps for the sea, main rivers and reservoirs, please contact the Environment Agency’s Floodline on 0845 988 1188.