Benefit invoices - paying by instalments

We understand that repaying an outstanding debt in one go can be difficult. To help with this we can arrange for you to repay us by instalments.

To arrange to pay by instalments please call the Housing Benefit Repayment Line. You will be put straight through to a Recovery Officer who will be happy to discuss a suitable repayment plan with you. When you ring, please have details of your monthly income and outgoings and an idea of how much you believe you can afford to repay each month. We will try to come to a mutually acceptable agreement with you over the phone. Please be aware that sometimes it may be necessary for you to complete a Financial Assessment Form and to forward documentary proof of your finances to us, before a repayment plan can be accepted.

Arranging a repayment plan in person

You can also call the Housing Benefit Repayment Line to arrange an appointment to see a Recovery Officer to discuss a suitable repayment plan in person.  Appointments are available at Bartholomew House, Bartholomew Square, Brighton,  BN1 1JP.  (map)