COVID-19: Changes to Electoral Services

From 28 July, the Electoral Services’ telephone line will be open Tuesday to Friday from 10.30am to 12.30pm and 1.30pm to 3.30pm. The service continues to respond promptly to emails sent to electors@brighton-hove.gov.uk.

Hove Town Hall’s Customer Service Centre remains closed to the public.

Please use the response methods stated in your correspondence. Further information about your correspondence is outlined below.

Every year we update the electoral register to confirm who is eligible to vote. This is called the annual canvass.

This year, the way we carry out the annual canvass is changing. All households in the city will still be contacted but the format of the correspondence and the date that it is sent may vary. Correspondence will begin to be sent from the end of July. The correspondence you receive will list the current electoral register details for your property.

There will be 4 different types of correspondence sent out:

  • CCB form – these will be sent out to some properties in late July. This form must be responded to regardless of whether changes to details need to be made or not.
  • Canvass form – these will be sent out to properties that do not respond to the CCB form. They will be dispatched in late August. This form must be responded to regardless of whether changes to details need to be made or not.
  • CCA form – these will be sent out to properties that did not receive a CCB or Canvass form. They will be dispatched in October or November. This form only has to been responded to if changes need to be made.
  • Canvass Email Communications – these will be sent throughout the canvass to electors that we hold an email addresses for. These emails must be responded to and reminder emails and/or forms may be sent if you do not respond. The email will direct you towards www.householdresponse.com/bhcc where you will be able to provide your response. The emails will be sent from Brighton & Hove Electoral Services - brighton.hove.electoral.services@notifications.service.gov.uk.

Each form of correspondence will explain what you need to do. Read it carefully and follow the instructions.

What you need to do

If you receive correspondence from us then you must respond appropriately and as quickly as possible. The quickest and easiest way to respond is online at www.householdresponse.com/bhcc. Please remember to:

  • check that all the details are correct
  • add any missing names that should be on the electoral register
  • remove any names of people that have moved out
  • confirm that everything is correct, even if there are no changes
  • respond to the correspondence as soon as you get it.

How to respond to the CCA and Canvass forms

  • The quickest and easiest way to respond is online at www.householdresponse.com/bhcc. You will be prompted to provide the security codes that are given on your form.
  • If there are no changes, then you can respond by calling 0800 197 9871. You will be prompted to provide the security codes that are given on your form.
  • If there are changes or no changes, then you can respond by completing the form and posting it back to us.
  • Return the form straight away and save us money on printing statutory reminder forms– we can spend this money on other vital services.

How to respond to the Canvass Email Communications

If we have your email address we will send you an email to remind you to update or confirm your household details online. We are allowed to use your email address for electoral purposes and may have gathered this information from another Council department.

The email will be sent from Brighton & Hove Electoral Services - brighton.hove.electoral.services@notifications.service.gov.uk. This is an official email account that we use. The email will direct you to www.householdresponse.com/bhcc where you can confirm the electoral register details for your property. The email will provide two security codes that you must provide when signing in, along with your current post code.

If you update or confirm your details by email, you do not need to return any paper annual canvass form you may receive. Responding by email will save the council money.

You may be receiving an email because you are still registered to vote at a previous address. Entering your current postcode will result in the security codes not working. If you have moved address and would like to be removed from the register please let us know now by completing our form here If you wish to unsubscribe to receiving emails you can unsubscribe here.

If you don’t respond to our correspondence

  • Every property is legally required to check that the information on the correspondence is correct, and let us know if there are any changes. If you do not, you may get a fine.
  • If we do not receive a response from our correspondence, we will make every attempt to get a response from you. This may be by sending reminder forms by post or by email or by a visit to your property.
  • If necessary, we will keep contacting households until the revised register is published.
  • If you don’t respond, we may remove your name from the electoral register. This means you cannot vote and your credit score will be affected