Annual Canvass 2018/19


How it all works 

We will be sending to every household in the city a 'household enquiry form' (HEF) at the  end of July.

This is part of the canvass we carry out each year to ensure the new electoral register that we publish is as accurate as possible. We're legally required to do this every year.

The form asks you to confirm or amend the details of everyone at your address.

All you need are the two security numbers on the letter to respond.

Go to

Every year more people respond to this form online.

You can also respond:

  • by phone
  • by post

If we didn't hear back from you we sent reminders in September.

What you need to do

If the details are correct do one of the following:

  1. Go to and enter part 1 and part 2 of your security code, or
  2. Call 0800 197 9871 and when prompted enter part 1 and part 2 of your security code, or
  3. Complete the paper form we sent you and return it using the pre-paid envelope to our scanning partner.

You do not have to return the form if you have used option 1 or 2.

If details are incorrect or missing respond either online or by post

Has someone changed their name, moved away or moved in?

  1. Go to to tell us what has changed. You will need the two security numbers printed on the letter to complete the online form, or
  2. Complete the paper form we sent you and return it to us using the pre-paid envelope. You do not have to return the form if you completed the form online.

You do not have to return the form if you responded online.

If new people have moved in and you provide us with their email addresses, we can send an invitation to register to vote by email.

What happens next?

If you tell us there are new people eligible to be registered, we will send each person an invitation to register (ITR) form. This form invites each person to apply to register to vote.

If you provide email addresses, we can send an ITR by email.

If you tell us someone has moved away, we must send each individual a further letter. This is so that we have confirmation that they have moved away. We're required to have two pieces of evidence to remove someone from the electoral register.

Visits by canvassers

If you have not responded to the Household Enquiry Form, we are required to send a canvasser to visit your property to gather a response. This will take place from Friday 21 September last approximately six weeks. All canvassers will carry identification, they will need a few details from you and this should only take a few minutes of your time. 

What is the electoral register?

A new electoral register will be published on 1 December 2018.

The annual canvass is designed to obtain the list of those people who may vote at elections and referendums.

The Electoral Registration Officer can ask any person to give information required for the purposes of compiling the register. You have a legal obligation to comply. Find out more about the electoral register.