Feedback about council services

We want to know what you think about the service you receive so that we can build on our successes and make improvements where they are most needed. 

Your comments, compliments and complaints will be treated in the strictest confidence. If you do make a complaint your right to receive a good quality service will not be affected.

We're committed to meeting our customer promise  


Comments include general feedback or suggestions about how we can improve .

Fill in our comments, compliments and complaints form.

We'll give your comments to the relevant service. If you send us negative feedback as a comment it won't go through our complaints process.


If you'd like to say thank you to a council service or member of staff please use our comments, compliments and complaints form

We will pass on your feedback to the team or person involved .


If you're not happy with something the council has done, please contact the department involved right away.

If something has gone wrong it is often possible for the service to put things right quickly. Alternatively the service involved may be able to explain why we've followed a particular policy or procedure or done things a certain way.

Find out about making a complaint

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