Customer Insight report
The Customer Insight report brings together the information collected about the customer experience of people using Brighton & Hove City Council services in the last year.
The report shows what we currently know about our services so that we can continue to better understand our customer needs, and to learn and grow consistently from the feedback we receive by ensuring we are collating and using feedback in a consistent way across the organisation.
The report is published annually and aims to improve year on year in both coverage of services and data quality.
- 2018/19 report (PDF 1.2MB)
- 2017/18 report (PDF 1.2MB)
- 2016/17 report (PDF 1.1MB)
- 2015/16 report (PDF 750KB)
- 2014/15 report (PDF 260KB)
|Customer Insight report 2019-20 22June2020.pdf||818.74 KB|