Mediation - what is it?

Often disputes between neighbours bring out strong feelings that can make it difficult for those involved to co-operate with each other in trying to resolve a problem.  Issues such as noise, anti-social behaviour, pets and boundary problems can lead to ill-feeling between neighbours.

  • mediation is a voluntary and confidential process that uses a neutral third party to guide disputants towards finding a solution to their problems
  • mediation is not about deciding who is right or wrong, or about what should or should not have happened in the past
  • mediation aims to improve the present situation and to remove the stress and unhappiness that disputes can cause

How does mediation work?

  • a mediator will visit each party involved and listen to their view of the problem(s)
  • if everyone is willing to try to find ways of improving things a joint meeting will be held in a neutral place with three mediators present
  • each household will have a chance to say what they need to without interruption
  • the mediator will help to find a solution which each household can agree to
  • the agreement is written down as a reminder

Brighton & Hove Independent Mediation Service

Brighton & Hove Independent Mediation Service can be contacted directly or you could be referred by a Housing Officer, Environmental Health Officer or the Police.

Find out more about the local independent mediation service for Brighton & Hove.