Trading Standards

Brighton & Hove Trading Standards aims to protect the interests of the city's consumers and businesses. We offer guidance and advice on a range of subjects.

Consumer advice

COVID-19 - CORONAVIRUS SCAMS

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19. Please follow this link for full advice.

 

Citizens Advice Consumer Helpline

Telephone consumer advice and information in Brighton & Hove is provided by the Citizens Advice consumer service. This is a telephone and online consumer advice service supported by local authorities in the South East of England and by the Department of Trade and Industry.

You can also contact the Citizens Advice Consumer Helpline on 03454 040 506 or on Freephone – 080 223 1133 if you need help and a trained adviser can give you advice over the phone.

People can now get help from Citizens Advice Scams Action by:

  • calling 03003 303 003
  • speak to an adviser on the new Scams Action section of the Citizens Advice website
  • visiting our website, which includes updated content on scams and a page for the new service
  • accessing face to face support for clients that need additional support from their nearest local Citizens Advice in England, Wales and Scotland through referrals from the phone or chat service

We’re committed to continue to work alongside you to increase scams awareness and to enable people to better recognise scams.

This year one in five people will fall victim to fraud. Please watch our signs of a scam video.

If you receive a fraudulent phone call:

  • don't give out any personal or bank details
  • call your service provider's nuisance call bureau to see if the call can be traced
  • pass on details to Trading Standards through the Citizens Advice Consumer Service on 03454 040 506 or Freephone – 080 223 1133. You can also contact the Ofcom Advisory Team on 03001 233 333

If someone calls at your home trying to sell you something or asks for personal information:

  • the advice from Trading Standards is to say ‘no thanks’ and shut the door
  • don't give out any personal or bank details
  • if someone claims to be from the council or from another authority always check their ID. If in any doubt about whether the ID is genuine, shut the door and call the Citizens Advice consumer service on 03454 040 506
  • for more information please watch the Sussex Police's short film to help protect vulnerable victims of fraud
  • for more guidance please also visit the Friends Against Scams website
  • for advice on cold callers please see our Doorstep Callers page

Business advice

We can offer practical and legal advice to businesses within Brighton & Hove. You may find what you are looking for on the Trading Standards Business Companion website.

Make an online enquiry or call our business line for assistance on 01273 292 523 from Monday to Friday between 9:30am to 4:30pm. The line may occasionally be staffed by an answerphone but messages will be responded to promptly.

It is now a legal requirement for all businesses who trade online to now have a link to the Online Dispute Resolution platform.

From 13 January 2018, businesses are no longer permitted to impose surcharges on consumers for paying by debit card, credit card or electronic payment services, which are governed by the Consumer Rights (Payment Surcharges) Regulations 2012. For further information please visit the Business Companion website.

buy with confidence logo

Buy With Confidence

The Buy With Confidence scheme promotes and supports good reliable tradesmen and businesses while increasing consumer protection. We provide an approved trader list.

Find out more information for businesses interested in joining the scheme.

Please browse our new Buy With Confidence audited Business Directory 2020

If you would like a copy of the Buy With Confidence Approved Business Directory please call 01273 292 523 (Option 2).

Home renovation

If you're considering renovating your home please see our local authority guidance brochure.

Support With Confidence

Support with Confidence is a new council initiative, a partnership between Adult Social Care and Trading Standards. The scheme will provide a database of approved Personal Assistants (PAs) which you can use.

Find out more on the Support with Confidence web pages or email supportwithconfidence@brighton-hove.gov.uk.

Puppy buying advice

If you're considering buying a puppy, please read our guidance first.

On April 6th 2020 Lucy's Law will come into effect.

Lucy’s Law

Lucy’s Law is the short-hand for the amendment to The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 brought about by The Animal Welfare (Licensing of Activities Involving Animals) (England) (Amendment) Regulations 2019 , which makes unlawful the sales of puppies (dogs under six months) and kittens (cats under six months) by third party sellers/ anyone other than the breeder. Full information on Lucy's Law

Land and property fraud

For information about protecting your land and property and on Land Registry visit the gov.uk website.

Underage sales

Brighton & Hove Trading Standards offers guidance and training to businesses on age restricted sales. For more information visit our age restricted sales training web page.

Sensible on Strength

The initiative encourages local shop owners to voluntarily agree not to sell beer, lager or cider above 6% alcohol by volume.

‘Sensible on Strength’ signs up Southern Co-Op stores.

Food and drink advice

Brighton and Hove Trading Standards offer businesses a range of advice on food and drink related matters.

Food allergy is a serious and growing public health issue. For more information, please read our information and guidance on food allergens.

Brighton & Hove Trading Standards now offer a safer food allergen workshop to assist businesses in this area.

Information on alcohol fraud and the Alcohol Wholesaler Registration Scheme.

Animal feed

Find more information on animal feed and feed registration.

Applying for a fireworks licence

It's the responsibility of Brighton & Hove Trading Standards to licence any shop in the city intending to store and sell fireworks to the public. If you wish to apply for a fireworks licence see our guidance and application form.

Weights and measures

The council is the data controller for purposes of the Data Protection Act (2018) and EU General Data Protection Regulation as of May 2018 and is registered as a data controller with the Information Commissioner’s Office (ICO).

Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Weights and measures complaint or query privacy notice.

Weighbridge application

To operate public weighing equipment you must hold a certificate from the Chief Trading Standards Officer. To be considered for this certificate please read the advice and fill in the form.

Related links for latest information

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