Trading Standards

Brighton & Hove Trading Standards aims to protect the interests of the city's consumers and businesses. We offer guidance and advice on a range of subjects.

Consumer advice

Telephone consumer advice and information in Brighton & Hove is provided by Citizens Advice consumer service. This is a telephone and online consumer advice service supported by local authorities in the South East of England and by the Department of Trade and Industry.

You can also contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need help - a trained adviser can give you advice over the phone.

People can now get help from Citizens Advice Scams Action via:

  • A new telephone number - 0300 330 3003
  • Chat on the new Scams Action section of the CACS website
  • Our website, which includes updated content on scams and a page for the new service
  • Face to face support for clients that need additional support from their nearest local Citizens Advice in England, Wales and Scotland through referrals from the phone or chat service.

We’re committed to continue to work alongside you to increase scams awareness and to enable people to better recognise scams. 

This year one in five people will fall victim to fraud

Please watch our signs of a scam video

If you receive a fraudulent phone call:

  • Don't give out any personal or bank details
  • Call your service provider's nuisance call bureau to see if the call can be traced
  • Pass on details to Trading Standards via the Citizens Advice consumer service on 03454 040506, or contact Ofcom's Advisory Team on 0300 123 3333.

If someone calls at your home trying to sell your something or asks for personal information:

  • The advice from Trading Standards is to say ‘no thanks’ and shut the door.
  • Don't give out any personal or bank details
  • If someone claims to be from the council or from another authority always check their ID. If in any doubt about whether the ID is genuine, shut the door and the Citizens Advice consumer service on 03454 040506.
  • For more information please watch the Sussex Police's short film to help protect vulnerable victims of fraud
  • For more guidance please also visit the Friends Against Scams website.
  • For advice on cold callers please see our Doorstep Callers page

Business advice

We can offer practical and legal advice to businesses within Brighton & Hove. You may find what you are looking for on the Trading Standards Business Companion website.

Make an online enquiry or call our business line for assistance on 01273 292523 from Monday to Friday between 9.30am to 4.30pm. The line may occasionally be staffed by an answerphone but messages will be responded to promptly.

It is now a legal requirement for all businesses who trade online to now have a link to the ODR platform - Online Dispute Resolution website

From 13 January 2018, businesses are no longer permitted to impose surcharges on consumers for paying by debit card, credit card or electronic payment services, which are governed by the Consumer Rights (Payment Surcharges) Regulations 2012. For further information please visit the Business Companion website.

buy with confidence logo

Buy With Confidence

The Buy With Confidence scheme promotes and supports good reliable tradesmen and businesses while increasing consumer protection. We provide an approved trader list

Find out more information for businesses interested in joining the scheme.

Please browse our new Buy With Confidence audited Business Directory 2019

If you would like a copy of the BWC Approved Business Directory please call 01273 292523 (Option 2)

Home Renovation

If you are considering renovating your home please see our local authority guidance brochure

Free IT help for small traders

One-to-one IT support sessions at the Open Market for Brighton & Hove traders such as shopkeepers, plumbers, electricians, estate agents etc. Free assistance from Citizens Online. Please follow link for full details - Small Traders' Gadget Surgery

Support With Confidence

Support with Confidence is a new council initiative, a partnership between Adult Social Care and Trading Standards. The scheme will provide a database of approved Personal Assistants (PAs) which you can use.

Find out more on the Support with Confidence web pages or email

Puppy Buying Advice

If you are considering buying a puppy, please read our guidance first Puppy Buying Advice

Land & Property Fraud

For information about protecting your land and property and on Land Registry Land & Property Fraud

Under Age Sales

Brighton & Hove Trading Standards offers guidance and training to businesses on Age Restricted Sales. For more information Age Restricted Sales Training

Guidance on new laws for tobacco products

Sensible On Strength

The initiative encourages local shop owners to voluntarily agree not to sell beer, lager or cider above 6% alcohol by volume.

‘Sensible on Strength’ signs up Southern Co-Op stores

Food & Drink Advice

Food allergy is a serious and growing public health issue. For details on Food Allergens please read our information & guidance

Brighton and Hove Trading Standards offer businesses a range of advice on food and drink related matters. Please follow this link for guidance - Food & Drink Advice

Information on alcohol fraud and the Alcohol Wholesaler Registration Scheme

Animal Feed

Find more information on Animal Feed and feed registration

Product Safety

Guidance on new laws for tobacco products

Applying For A Fireworks Licence

It is the responsibility of Brighton & Hove Trading Standards to licence any shop in the city intending to store & sell fireworks to the public. If you wish to apply for a fireworks licence please follow the link for both guidance and an application form - Fireworks licence

Weights & Measures

The Council is the data controller for purposes of the Data Protection Act (2018) and EU General Data Protection Regulation as of May 2018 and is registered as a data controller with the Information Commissioner’s Office (ICO).

Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.

Weights & Measures complaint or query privacy notice 

Weighbridge Application

To operate public weighing equipment you must hold a certificate from the Chief Trading Standards Officer. To be considered for this certificate please read the advice in the link beneath and fill in the attached form.

Please take a look at these other Trading Standards related links for the latest information

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