Trading Standards

Brighton & Hove Trading Standards aims to protect the interests of Brighton & Hove's consumers and businesses. We offer guidance and advice on a range of subjects.

Consumer advice

Telephone consumer advice and information in Brighton & Hove is provided by Citizens Advice consumer service. This is a telephone and online consumer advice service supported by local authorities in the South East of England and by the Department of Trade and Industry.

You can also contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need help - a trained adviser can give you advice over the phone.

This year 1 in 5 people will fall victim to fraud.

If you receive a fraudulent phone call
 

  • Don't give out any personal or bank details
  • Call your service provider's nuisance call bureau to see if the call can be traced
  • Pass on details to Trading Standards via the Citizens Advice consumer service on 03454 040506, or contact Ofcom's Advisory Team on 0300 123 3333.

If someone calls at your home trying to sell your something or asks for personal information
 

  • The advice from Trading Standards is to say ‘no thanks’ and shut the door.
  • Don't give out any personal or bank details
  • If someone claims to be from the council or from another authority always check their ID. If in any doubt about whether the ID is genuine, shut the door and the Citizens Advice consumer service on 03454 040506.

For more information please watch the Sussex Police's short film to help protect vulnerable victims of fraud.

For more guidance please also visit the Friends Against Scams website.

 

Business advice

We can offer practical and legal advice to businesses within Brighton & Hove. You may find what you are looking for on the Trading Standards Business Companion website.

Make an online enquiry or call our business line for assistance on 01273 292523 from Monday - Friday between 9.30am - 4.30pm.

It is now a legal requirement for all businesses who trade online to now have a link to the ODR platform - Online Dispute Resolution website

buy with confidence logo

Buy With Confidence

The Buy With Confidence scheme promotes and supports good reliable tradesmen and businesses while increasing consumer protection. We provide an approved trader list.

Find out more information for businesses interested in joining the scheme.

Please browse our new Buy With Confidence Approved Business Directory 2016

If you would like a copy of the BWC Approved Business Directory please call 01273 292523 (Option 2)

Support With Confidence

Support with Confidence is a new council initiative, a partnership between Adult Social Care and Trading Standards. The scheme will provide a database of approved Personal Assistants (PAs) which you can use.

Find out more on the Support with Confidence web pages or email supportwithconfidence@brighton-hove.gov.uk

Puppy Buying Advice

If you are considering buying a puppy, please read our guidance first Puppy Buying Advice

Under Age Sales

Brighton & Hove Trading Standards offers guidance and training to businesses on Age Restricted Sales. For more information Age Restricted Sales Training

Food and drink advice

Brighton and Hove Trading Standards offer businesses a range of advice on food and drink related matters. Please follow this link for guidance - Food & Drink Advice

Animal feed

Find more information on Animal Feed and feed registration.

Applying for a fireworks licence

It is the responsibility of Brighton & Hove Trading Standards to licence any shop in the city intending to store & sell fireworks to the public. If you wish to apply for a fireworks licence please follow the link for both guidance and an application form - Fireworks licence

Weighbridge application

Please take a look at these Trading Standards related links for the latest information

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