Provider email:
Provider Telephone: 01273 296 655
Form Type: Application

Coronavirus (COVID-19) - Arrangements for Licensing Service

In light of recent government advice about COVID-19 (Coronavirus) we have had to make some changes to the Taxi Licensing Service, and some of these may affect you and your business.

These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Please be assured that we are working to deliver our services, but in some circumstances, we have had no choice but to temporarily suspend the service. Our priority will be to ensure that existing licence holders can continue to operate, where possible.

This is a difficult and unprecedented situation. We will continue to monitor the situation, and this web page will be kept up to date with all changes, including when normal service will resume.

Staffing and telephones

At the moment, most of our Officers are working from home as advised by the Government and this will unfortunately impact on the services we can offer, in particular telephone calls.

If you have an enquiry please email taxi licensing office at and we will aim to respond to you as soon as possible.

Face to face appointments

All face to face appointments for applications in respect of:

  • private hire
  • hackney carriage
  • Operator licences

have been suspended until further notice. The appointment system will re-open when normal service resumes.

Knowledge tests

All knowledge tests have been suspended until further notice. We will contact all applicants to re-arrange any booked test when normal service resumes.

New applications

Unfortunately, we will not be accepting any application for new drivers at this time. Our priority at this time is to ensure that existing licence holders can continue to operate, where possible. If you have a new or replacement vehicle that you wish to licence please email to discuss this further.


If your vehicle has been involved in accident please email details of the accident to and include the following details:

Date and Time of accident.

Location of the accident.

  • Details of the accident. (What Happened)
  • Plate number
  • Vehicle Registration Number
  • Any injuries.
  • Did Police attend.
  • Include photographs the damage and of all sides of the vehicle.
  • Current mileage.

Please ensure that this is reported within 72 hours.

An officer will contact you to discuss the matter.

Please read before making application DRIVER AND VEHICLE LICENSING UPDATE COVID-19 (PDF 199KB)

Please read and follow the steps given in the Applicant's Guidance Notes (PDF 126KB) and then phone us on 01273 296 655.

These forms have been made available in PDF format, so that they can be printed out and completed.

Unfortunately we are unable to accept first applications by post. You must make an appointment. Please do not send us any documents as they will not be processed and this may lead to your application being delayed.

If you have any new medical conditions (PDF 24KB) that may affect your driving you must inform the Hackney Carriage Office immediately.

Read our first application for driver's licence privacy notice for information on how we collect, store and process your data.

All new drivers must also learn the Hackney Carriage Licence Conditions (PDF 147KB) as part of the knowledge test.

Driver's licence renewal application privacy notice.

Vehicle and operator licence applications

If you have any queries about the application process or you wish to receive hard copies of the above documents, please do not hesitate to phone us.

Read our privacy notices for information on how we collect, store and process your data:

Hackney Carriage Vehicle waiting list

Hackney Carriage or Private Hire drivers that meet the conditions of entry are able to apply to be put onto the waiting list for a Hackney Carriage vehicle licence. Download the Conditions of Entry (PDF 72KB) to find out more.

Applications will only be accepted from 1 March to 31 March each year. Applications received at any other period in the year will not be included on the waiting list.

The Hackney Carriage waiting list application process for 2020 to 21 is now closed.

Download the Hackney Carriage Waiting List for 2020 to 2021 (EXCEL 66KB).