Taxi licence applications
Coronavirus (COVID-19) - Arrangements for Licensing Service
In light of recent government advice about COVID-19 (Coronavirus) we have had to make some changes to the Taxi Licensing Service, and some of these may affect you and your business.
These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.
Please be assured that we are working to deliver our services, but in some circumstances, we have had no choice but to temporarily suspend the service. Our priority will be to ensure that existing licence holders can continue to operate, where possible.
This is a difficult and unprecedented situation. We will continue to monitor the situation, and this web page will be kept up to date with all changes, including when normal service will resume.
Staffing and telephones
At the moment, most of our Officers are working from home as advised by the Government and this will unfortunately impact on the services we can offer, in particular telephone calls.
If you have an enquiry please email taxi licensing office at email@example.com and we will aim to respond to you as soon as possible.
Face to face appointments
All face to face appointments for applications in respect of:
- private hire
- hackney carriage
- Operator licences
have been suspended until further notice. The appointment system will re-open when normal service resumes.
All knowledge tests have been suspended until further notice. We will contact all applicants to re-arrange any booked test when normal service resumes.
Unfortunately, we will not be accepting any application for new drivers at this time. Our priority at this time is to ensure that existing licence holders can continue to operate, where possible. If you have a new or replacement vehicle that you wish to licence please email firstname.lastname@example.org to discuss this further.
If your vehicle has been involved in accident please email details of the accident to email@example.com and include the following details:-
Date and Time of accident.
Location of the accident.
- Details of the accident. (What Happened)
- Plate number
- Vehicle Registration Number
- Any injuries.
- Did Police attend.
- Include photographs the damage and of all sides of the vehicle.
- Current mileage.
Please ensure that this is reported within 72 hours.
An officer will contact you to discuss the matter.
Please read before making application DRIVER AND VEHICLE LICENSING UPDATE COVID-19 (PDF 199KB)
Please read and follow the steps given in the Applicant's Guidance Notes (PDF 126KB) and then phone us on 01273 296 655.
These forms have been made available in PDF format, so that they can be printed out and completed.
- Blue handbook (PDF 979KB) provides guidance for Hackney Carriage and private hire drivers, vehicles and operators
Unfortunately we are unable to accept first applications by post. You must make an appointment. Please do not send us any documents as they will not be processed and this may lead to your application being delayed.
Read our first application for driver's licence privacy notice for information on how we collect, store and process your data.
All new drivers must also learn the Hackney Carriage Licence Conditions (PDF 147KB) as part of the knowledge test.
- Hackney Carriage and Private Hire Driver Renewal Form (PDF 222.6KB) for existing drivers
- Change of address form (MS Word 203KB)
Vehicle and operator licence applications
- Hackney Carriage Renewal or first vehicle licence application (PDF 226KB)
- Private Hire Renewal or first vehicle licence application (PDF 222KB)
- Application for Private Hire Operator Licence (PDF 217KB)
If you have any queries about the application process or you wish to receive hard copies of the above documents, please do not hesitate to phone us.
Read our privacy notices for information on how we collect, store and process your data:
- Hackney carriage vehicle licence application privacy notice
- Private hire vehicle licence application privacy notice
- Private hire operator licence application privacy notice
Hackney Carriage Vehicle waiting list
Hackney Carriage or Private Hire Drivers that meet the conditions of entry are able to apply to be put onto the waiting list for a Hackney Carriage Vehicle Licence. Download the Conditions of Entry (PDF 72KB) to find out more.
Applications will only be accepted from 1 March to 31 March each year. Applications received at any other period in the year will not be included on the waiting list.
The Hackney Carriage Waiting List Application process for 2020/21 is now closed.
The accuracy of the records shown for 2020-2021 may be challenged and any person wishing to do so should make the objection in writing to the Hackney Carriage Office firstname.lastname@example.org by 8th May 2020.
Omissions from the record for 2020-2021 will only be considered when the person concerned can produce a receipted copy of the application made in March this year.