Contact the business rates team

Contact us

  • Email:
  • Visit us: Brighton Customer Service Centre, Bartholomew House, Brighton, BN1 1JE (map).

    We operate a drop-in service on Monday, Tuesday, Wednesday and Friday. 
    We accept cheques and payments by debit card and credit card, but we cannot accept cash payments.​

    Change to Brighton Customer Service Centre benefit services on Thursdays

    From Thursday 19 October, we will be offering extra support to help you access the online services instead of offering the usual face-to-face service within the Brighton Customer Service Centre. The usual service will still operate every Monday, Tuesday, Wednesday and Friday for customers who prefer to see somebody in person.

    You can use the free computers to access online services, such as:

  • Pay your Business Rates using a debit or credit card

  • Set up a Direct Debit

  • Online form to apply for Small Business Rate Relief

  • Online forms to tell us you’ve moved


  • Telephone: 01273 291981. Available between 8.30am and 5.00pm from Monday to Friday (except public holidays)
  • Post: Business Rates, Brighton & Hove City Council, PO Box 2929, Brighton, BN1 1PS   
  • More contact details for the business rates team

Tell us you're moving

Comments and complaints

We want to know what you think about the service you receive so that we can build on our successes and make improvements where they are most needed.

Your comments and complaints will be treated in the strictest confidence. If you do make a complaint, your right to receive a good quality service will not be affected.

You can get a complaint form from any of our offices or fill in our online complaint form. We will acknowledge receipt of your comment or complaint within two working days and will aim to phone or write to you with a full reply within ten working days. This is stage one of the council's complaints procedure.