Support for local care providers of adult social care, including care homes. Find information, guidance and resources on Coronavirus (COVID-19).

News and updates

Find all updated news and information from GOV.UK.

Thursday 5 November

New care home visiting arrangements

The government has issued new guidance which applies for the period of the national restrictions beginning 5 November 2020.

The guidance sets out measures that can be put in place to provide COVID-secure opportunities for families to meet, using visiting arrangements like:

  • substantial screens
  • visiting pods
  • window visits

Working together to stay safe

If you have your first ever covid19 case or 2 or more cases of covid19 in your home / setting, please contact the Public Health England Health Protection Team

If you have 1 case please let know. We can provide support, follow up and ensure we are aware of what’s happening in the city.

If you have 1 case or more please also let your visiting GP or Practice nurse know. Please inform who your visiting GP is.

Complete the NHS Capacity Tracker on a daily basis if possible

Infection Control

For support with Infection, prevention and control:


If you have problems registering or the swabs haven't been delivered, please contact the DHSC helpline number on 0300 303 2713 or email

For enquiries regarding registration or late results:

Covid-19 testing for frontline key workers

You can book a test using the Government’s self-referral portal.

Access the Government self-referral portal

The Government have also published a guide for using the self-referral portal.



This content is regularly updated with the latest information available.

The Covid-19 situation can rapidly change locally as well as nationally. We will revise information quickly and accurately.

To make sure you have the most up to date information, check dates before you print any information.  

For the latest overview of adult social care guidance on coronavirus (COVID-19) see the DHSC portal.

More information on Covid-19 and our services

If you have a question about our services during Covid-19, please email both the relevant commissioner and the Contracts Unit Team.

In particular, please let us know as soon as possible if you are:

  • experiencing any staffing issues
  • whether you are open or closed to new referrals

Find out how you can get help if you need extra support because of COVID-19.