What the Buy With Confidence scheme is

Find a trader you can trust using the Buy With Confidence initiative from our Trading Standards service.

About the Buy With Confidence scheme

The Buy With Confidence Trader Approval Scheme promotes and supports the good reliable tradespeople and retailers of Brighton & Hove. In return increasing consumer protection by providing an approved trader list.

Trading Standards staff check the member companies to make sure they follow the law and treat their customers with respect.

A business can only display the partnership logo if it passes certain checks. These checks include a Disclosure and Barring Service (DBS) check, and agreement to the business commitments stated in the terms and conditions.

Businesses can apply using our Buy With Confidence application form.

Look through our latest directory of Trading Standards for details of local Buy With Confidence businesses and advice about scams.

Find information on how to avoid scammers from Friends Against Scams. You can get more advice from the Citizens Advice consumer service.

Get advice if you're thinking of having work done at home

Read our advice and download a contract

Limitations of the scheme

The approval of a business does not mean that Trading Standards or Brighton & Hove City Council:

  • can guarantee the financial stability of the business
  • has checked the quality of any works, goods or services provided
  • gives any guarantee or warranty about the value for money of works, goods or services, or that they'll be satisfactory or fit for the purpose

Consumers should make their own assessment of how suitable a business is when choosing a supplier or service provider.

Give us your feedback

If you’d like to make a complaint about a member of the scheme please follow the customer complaints procedure.

If you’ve had good service from a company not in our scheme, you can recommend them for membership by sending an email to trading.standards@brighton-hove.gov.uk.

Read the Buy With Confidence privacy notice to find out how we collect and use your data.