Find consumer advice
Find out how to get advice about scams and other consumer issues and how to report them.
Citizens Advice consumer helpline
The Citizens Advice consumer service provides consumer advice and information in Brighton & Hove.
If you need help, you can contact the Citizens Advice consumer helpline on 0808 223 1133 or Text Phone on 18001 0808 223 1133 and a trained adviser can give you advice over the phone.
The helpline adviser can:
- give you practical and impartial advice on how to resolve your consumer problem
- tell you the law that applies to your situation
- pass information about complaints on to Trading Standards - you can’t do this yourself
Report a fraud or a scam online
You can report:
- banking fraud
- business fraud
- buying and investment scams
- charity and competition frauds
- advance fee fraud
- identity fraud and theft
- online fraud
Find out more about these types of fraud by visiting the Action Fraud website.
You can receive scams by advert, email, internet, phone, post or by someone knocking on your door.
You can report:
- cold calling doorstep traders
- rogue traders
- scam or fraud
- unsafe products
- scam mail and emails
- underage sales
- counterfeit products
- loan sharks
Report a scam to Trading Standards
Please try to give as much as information as possible, even if you think it’s not relevant or important. You can remain anonymous if you wish.
Get help with online scams
To get help from Citizens Advice Scams Action you can:
- phone 0808 250 5050
- speak to an adviser online on the Citizens Advice website
- visit the Citizens Advice website which includes updated content on scams and a page for the Scams Action service
Signs of a scam
It might be a scam if:
- it seems too good to be true – for example, a holiday that’s much cheaper than you’d expect
- someone you don’t know contacts you unexpectedly
- you suspect you’re not dealing with a real company – for example, if there’s no postal address
- you’ve been asked to transfer money quickly
- you've been asked to pay in an unusual way – for example, by iTunes vouchers or through a transfer service like MoneyGram or Western Union
- you’ve been asked to give away personal information like passwords or PINs
- you haven't had written confirmation of what's been agreed
This year 1 in 5 people will fall victim to fraud. Please watch our signs of a scam video for more information.
You can also read the information from GOV.UK about how to avoid and report internet scams and phishing.
If you’d like more information about how to protect your community and the people you love from scams, visit the Friends Against Scams website and become a friend today.