Face coverings

Face coverings Done

Are staff wearing a clean face covering when facing the public? 

If not, do you have a screen that is adequate to protect staff and customers?

NB: a visor cannot be used instead of a face covering.


Do you ensure that contractors/delivery drivers wear clean face coverings when entering the business?

NB: It is recommended that they wear one even if they are not entering the business.

Do you have posters asking customers to put on a face covering before they enter?

Businesses must remind people to wear face coverings unless they have a valid medical reason not to. For example, using signage.



Lateral Flow Testing (LFT)

Lateral Flow Testing (LFT) Done
Businesses are being urged to undertake LFT with staff  


Good hygiene and hand washing

Good hygiene and hand washing


Are staff wearing clean uniforms/clothes?


Are staff hand washing facilities available?  Hot water, soap and paper towel (in a dispenser).


Is hand sanitiser available in important places?   

  • At the counter
  • Outside the toilet (- for use after touching the handles/switches
  • At entrances to the building

Daily checks must be undertaken to ensure dispensers are working/full


Are staff trained to wash their hands properly and more often?

  • Especially after blowing their nose or coughing into their hand BEFORE they touch any other surfaces? 

NB: Hand washing is always more effective than antibacterial hand gel.



Social distancing

Social distancing Done

What limit has been placed on the number of people that are allowed in the shop safely at one time?

  • People should always be able to socially distance in your store at its maximum capacity
  • Is the number limit displayed for people to see before they enter?
  • How do you ensure that the limit is not exceeded?

You must be able to show how you came to this number. People should always be encouraged to enter the shop as a single person unless they are in a caring capacity. Think about how people are going to pass each other in the shop e.g. introduce a one-way system. You should also think about how staff can restock shelves/rails safely around customers.


Do you help people queuing (at all points) to socially distance by 2 metres?

  • Use of signs and posters advising people to keep their distance
  • Use of floor tape/marking

NB: you must also think about where the queue is being directed outside, so it does not cause problems for other businesses etc. You should also think about asking people to come back later if the queue is becoming too long/difficult to manage.


How do you ensure staff keep their distance from each other when working together? 

  • Do staff have designated working areas?
  • Are there social distancing posters in staff areas?
  • Are staff in work bubbles?
  • Is there adequate space or screens between tills?


At the till/counter

At the till/counter Done

Do you have a 2-metre space in front of the till between staff and customers?

Has the 2-metre space at the till been clearly marked out?

Are there posters reminding customers not to step into the 2-metre space?

If you do not have a 2-metre space how do you keep staff/customers safe, such as suitable screens.


Do you ensure social distancing when passing items to customers/delivery drivers/contractors? 

For example, do not pass items directly to peoples’ hand. Put the item down on a counter and step back to allow them to come forward and retrieve it?


Have posters been displayed to encourage contactless payment?


Do you have a COVID safe way to receive money and give change?

  • Sanitising the money before placing it into the till
  • Sanitising hands after handling money


Cleaning and disinfection

Cleaning and disinfection Done

Have you increased how much you clean? 

  • Focussing on points that people touch more often such as door handles, light switches, pens, till pads, card machines, counters, hand basin taps, door push plate.

Are baskets/trollies cleaned/sanitised in between customers?

Have you written out your new cleaning schedule and informed staff of it?  
Do you make sure you have sufficient cleaning chemicals and clean cloths?  



Ventilation Done

Do you have good ventilation in all staff and customer areas?

  • Are doors and windows propped open?
  • Do you carry out regular purging of rooms throughout the day?  - Fully open all windows and doors to assist air change
  • Air conditioning, ventilation units – often re-circulate inside air and don’t draw in air from the outside.  They can be used if there is a supply of outdoor air, for example windows and doors left open. 
  • Fans can be used in well ventilated areas but should not be used in poorly ventilated areas


Access and exit

Access and exit Done

Has the shop door been wedged open so customers do not need to touch it? If not, why? For example, it is a fire door


Do you have a safe entrance and exit system?

  • If you have 2 doors, one should be labelled as the entrance and one as the exit.
  • If only one door, the customer leaving the shop must be 2m away from the waiting queue.





Has the cleaning schedule been updated, followed, signed and dated?


Have you told staff what they are expected to do to ensure COVID safety? 

  • Regularly check staff are doing what they should be
  • Regularly remind staff what they need to do

Do you know what to do if the business is associated with a COVID case?

See Action Card for simple instructions about what you would need to do.
Get government COVID guidance.  

For any further questions or queries around Covid safety in the work place please email Brighton & Hove City Council Covid Information Team: Covid.Information@brighton-hove.gov.uk