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- Contact the Business Rates Team
Contact the Business Rates Team if you have a question about your business rates, or disagree with a decision we've made.
Your business rates bill explained
A detailed guide to help you understand your business rates bill.
Understanding your bill
The image below shows an example of the business rates bill we'll send you each year, or if there are changes to your business rates account. A text version of the bill is also available below the image.
You can find detailed information about each part of the bill in the numbered sections below.
Explanation of numbered areas of the business rates bill
1. This is the name of the person or company responsible for paying the bill, and the contact address we have on record.
2. Your business rates account number is unique to your property and liability period. Include this number when contacting us so we can help you as quickly as possible.
3. This area includes a description of the business premises as determined by the Valuation Office.
Find out what to do if your business or premises change on GOV.UK.
4. The reason for the bill being issued is shown here, too. Any changes in charge, payment method, reliefs or exemptions will result in a new bill being issued.
5. The property you're being billed for.
6. This highlights the multipliers applied depending on the rateable value and business nature of your property.
| Multiplier Type | Qualify | Multiplier Value |
|---|---|---|
| Small Business RHL Multiplier | RV below £51,000 and trading as Retail, Hospitality or Leisure (RHL) | 0.382 |
| Standard RHL Multiplier | RV £51,000 to £499,999 and trading as Retail, Hospitality or Leisure (RHL) | 0.43 |
| Small Business Non-Domestic Multiplier | RV below £51,000, non-RHL | 0.432 |
| Standard Non-Domestic Multiplier | RV £51,000 to £499,999, non-RHL | 0.48 |
| High-Value Non-Domestic Multiplier | RV £500,000 and above | 0.508 |
Get more information on changes for the Non-Domestic Rates billing for 2026/27 on GOV.UK.
See the qualifying guidelines for Retail, Hospitality and Leisure on GOV.UK.
7. This section only applies to bills with Transitional Rate Relief. This details the calculation for the maximum bill cap for the current billing year based on the previous year's Base Liability (BL). A maximum increase cap percentage or Appropriate Fraction (AF) is applied based on your current Rateable Value.
Find more information about Transitional relief on GOV.UK.
8. This section highlights the addition of the 1p Transitional Relief Supplement charge to the Non-Domestic Rate, known as the Notional Chargeable Amount (NCA). This details the charge due before any reliefs or exemptions. This is calculated by adding 0.01 to the multiplier value.
9. This shows the dates you've been charged for, the amount for each period and your multiplier value. Any discounts or reductions you get will also be shown here.
Find out more about business rates discounts and reductions.
10. This is the rateable value of your business property and your allocated multiplier.
Find a business rates valuation on GOV.UK.
11. This shows the dates when your monthly payments are due and their amounts if you're paying your business rates in instalments. Your chosen way of paying your business rates is also shown here. The quickest and safest way is to pay by Direct Debit. If no instalments are shown, payment would be expected as of 1st April.
Pay your business rates by direct debit.
12. Memorandum Notes will detail any previous year balances and charges in relation to your account.
Challenges
Any challenges to the rateable value should be made to the Valuation Office. To do this, you'll need to sign up or sign in to your business rates valuation account on GOV.UK.
If you wish to challenge the multiplier assigned to your account, contact our Business Rates Team.
Business Rates Team