Who should apply
When you have a Housing Benefit claim, we usually pay money into your own account, but sometimes we can arrange to pay it straight to your landlord.
We'll do this if you:
- have a condition that affects your physical or mental health
- have a learning or physical disability
- do not speak English as your first language
- are going through life changes that mean you need extra support
- have problems with alcohol or drugs
- have problems with debt
How to apply
Let us know that you'd like your Housing Beneft paid straight to your landlord by emailing us at email@example.com
You need to include supporting information to show why we should arrange this, to help us with our decision. This information can be from:
We'll send you a letter to let you know our decision and what to do next.
Falling behind on rent
If we find that you're over eight weeks behind with paying your rent, we'll have to pay your Housing Benefit straight to your landlord even if you don't ask us to.
When this happens:
- you'll stop getting Housing Benefit payments while we review your case
- we'll contact you to check you agree that you are behind on your rent
- if you don't reply within two weeks or prove that you're up to date on your rent, we'll make your next Housing Benefit payment straight to your landlord
- your payments will keep going straight to your landlord until you catch up on your rent